Patient Service Representative – Primary Care

Roper St. Francis Healthcare

. Serve as the primary point of contact between patients and physician practices .

Posted 10/2/2026full-timeMoncks Corner • South Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration processes, including insurance verification and appointment scheduling, while providing exceptional customer service in a healthcare environment. Capable of managing patient flow and resolving issues effectively under pressure.

Highest-signal resume keywords

Patient Registration ExperienceMedical Terminology KnowledgeICD-9 Coding KnowledgeExcellent Communication SkillsProblem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient RegistrationInsurance VerificationAppointment SchedulingCharge EntryBasic Math SkillsTyping Skills (40+ WPM)Revenue Cycle SoftwareElectronic Health Record ManagementReferral TrackingCash Drawer Reconciliation

Soft Skills

Interpersonal SkillsProfessional EngagementAbility to Work Under StressProblem-SolvingCustomer Service

Tools & Technologies

Microsoft OfficeMyChartElectronic Health RecordReferral Tracking Tool

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

HealthcarePatient Flow ManagementUniversal PrecautionsPatient DemographicsInsurance Cards

About the role

Key responsibilities & impact

Serve as the primary point of contact between patients and physician practices
Process patient registration, verify demographics, obtain insurance cards, and confirm patient identification
Greet patients and provide respectful, high-quality customer service
Answer, route, and manage internal and external calls
Schedule, reschedule, and cancel patient appointments and services
Enter accurate scheduling information into the computer system
Process patients as they present for appointments
Troubleshoot and resolve problems promptly, maintain patient flow, and inform the supervisor of issues
Process admission paperwork and perform basic insurance verification
Complete, verify, and correct patient demographic and insurance information
Record lobby wait-time indicators
Calculate patient liabilities and collect and process payments
Reconcile the cash drawer at the end of the day
Perform charge entry for external services as needed
Schedule referrals and follow-up appointments
Assist patients with online scheduling and MyChart
Help patients obtain referrals and record them on the referral tracking tool
Obtain authorizations and pre-certifications for applicable procedures
Pull, file, maintain, and route patient charts according to office policy
Verify prescription benefits in the electronic health record
Refer patients to financial counselors and complete accounts in revenue cycle software
Occasionally cover other physician practice locations as needed

Requirements

What you’ll need

High School Diploma or GED (required)
Prior experience in patient registration/healthcare (preferred)
Knowledge of medical terminology and ICD-9 coding (preferred)
Basic knowledge of Microsoft Office products
Typing and computer skills, including 40+ WPM typing skills
Basic math skills
Excellent communication and interpersonal skills
Ability to engage with staff and patients in a professional manner
Problem-solving skills
Ability to exercise universal precautions and use personal protective equipment and devices
Ability to work in a general office environment with periods of high stress, fluctuating workloads, interruptions, high noise levels, bright lights, and possible verbal abuse
Required to travel by car to off-site locations occasionally, including in adverse weather conditions
Ability to meet stated physical requirements, including lifting/carrying, pushing/pulling, stooping, kneeling, crawling, climbing, balancing, bending, prolonged sitting, walking, and standing

Benefits

Comp & perks

Competitive pay
Incentives
Referral bonuses
403(b) with employer contributions (when eligible)
Medical, dental, vision, and prescription coverage
HAS/FSA options
Life insurance
Mental health resources and discounts
Paid time off
Parental and FMLA leave
Short- and long-term disability
Tuition assistance
Professional development and continuing education support