Patient Services Representative – Oncology

Roper St. Francis Healthcare

. Serve as the primary point of contact between patients and physician practices .

Posted 11/6/2026full-timeMount Pleasant • South Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in patient registration, appointment scheduling, and managing patient interactions while ensuring compliance with healthcare policies. Possesses strong communication skills and the ability to handle high-stress situations effectively.

Highest-signal resume keywords

Patient Registration ExperienceMedical Terminology KnowledgeICD-9 Coding FamiliarityMicrosoft Office ProficiencyProblem Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Typing Skills (40+ WPM)Basic Math SkillsCharge EntryPayment ProcessingAppointment Scheduling

Soft Skills

Excellent Communication SkillsInterpersonal SkillsProfessional EngagementAbility to Work Under Stress

Tools & Technologies

Electronic Health RecordRevenue-Cycle SoftwareMyChart

Industry Keywords

Patient Flow ManagementUniversal PrecautionsInfection-Control PolicyDemographic VerificationInsurance Information Processing

About the role

Key responsibilities & impact

Serve as the primary point of contact between patients and physician practices
Greet patients and provide respectful, high-quality customer service
Answer, route, and manage internal and external calls
Schedule, reschedule, and cancel patient appointments and services
Enter accurate scheduling information into the computer system
Process patients as they present for appointments
Troubleshoot and resolve problems promptly while maintaining patient flow
Inform the supervisor of department and patient issues
Process admission paperwork and verify demographic and insurance information
Correct registration errors and record lobby wait-time indicators
Calculate patient liabilities, collect and process payments, and reconcile the cash drawer
Perform charge entry for external services as necessary
Schedule referrals and follow-up appointments
Assist patients with online scheduling and MyChart
Obtain referrals, authorizations, and pre-certifications for procedures
Pull, file, maintain, and route patient charts according to office policy
Verify prescription benefits in the electronic health record
Refer patients to financial counselors and complete accounts in revenue-cycle software
Occasionally cover other physician practice locations and provide team coverage at nearby sites
Report to the Practice Manager/Supervisor

Requirements

What you’ll need

High School Diploma or GED (required)
Prior experience in patient registration/healthcare (preferred)
Basic knowledge of Microsoft Office products
Typing and computer skills, including 40+ WPM typing skills
Basic math skills
Knowledge of medical terminology and ICD-9 coding (preferred)
Excellent communication and interpersonal skills
Ability to engage with staff and patients in a professional manner
Problem solving skills
None required for licensing/certification
Must occasionally travel by car to off-site locations
Must be able to work Monday–Friday, 8:30am–5:00pm
Ability to work in periods of high stress and fluctuating workloads
Universal precautions, personal protective equipment, and infection-control policy compliance

Benefits

Comp & perks

Competitive pay
Incentives
Referral bonuses
403(b) with employer contributions (when eligible)
Medical, dental, vision, and prescription coverage
HSA/FSA options
Life insurance
Mental health resources and discounts
Paid time off
Parental and FMLA leave
Short- and long-term disability
Tuition assistance
Professional development and continuing education support