Patient Services Representative – Plastic Surgery

Roper St. Francis Healthcare

. Serve as the primary point of contact between patients and physician practices .

Posted 9/23/2026full-timeMoncks Corner • South Carolina • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient registration, scheduling, and insurance verification while providing exceptional customer service in a healthcare setting. Proficient in managing patient flow and resolving issues to ensure a smooth operational process.

Highest-signal resume keywords

Patient RegistrationInsurance VerificationMedical TerminologyRevenue Cycle SoftwareExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ICD-9 CodingTyping Skills (40+ WPM)Basic Math SkillsScheduling SoftwareElectronic Health Record Management

Soft Skills

Problem-Solving SkillsInterpersonal SkillsProfessional Engagement

Tools & Technologies

Microsoft OfficeMyChartReferral Tracking Tool

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Patient FlowHealthcare AdministrationMedical OfficePatient DemographicsAppointment Scheduling

About the role

Key responsibilities & impact

Serve as the primary point of contact between patients and physician practices
Greet patients and community members respectfully and provide excellent customer service
Answer and route internal and external calls
Schedule patients and enter scheduling information accurately into the computer system
Process patients for appointments
Troubleshoot and resolve problems promptly to maintain patient flow
Inform the supervisor of department and patient issues
Process admission paperwork and perform basic insurance verification
Obtain, complete, and verify patient demographic and insurance information
Correct registration errors
Record lobby wait-time indicators
Calculate patient liabilities and collect and process patient payments
Reconcile the cash drawer at the close of the day
Perform charge entry for external services as necessary
Schedule, reschedule, or cancel referrals, follow-up appointments, and other services
Assist patients with online scheduling and MyChart
Assist patients in obtaining referrals and record them on the referral tracking tool
Obtain authorizations and pre-certifications for procedures when applicable
Pull, file, maintain, and route patient charts according to office policy
Verify prescription benefits in the electronic health record
Refer patients to financial counselors when needed
Complete accounts in revenue cycle software
Occasionally cover other physician practice locations as needed

Requirements

What you’ll need

High School Diploma or GED (required)
Prior experience in patient registration/healthcare (preferred)
1+ years working in an administrative function in a medical office (strongly preferred)
Knowledge of medical terminology and ICD-9 coding (preferred)
Basic knowledge of Microsoft Office products
Typing and computer skills, including 40+ WPM typing skills
Basic math skills
Excellent communication and interpersonal skills
Ability to engage with staff and patients in a professional manner
Problem-solving skills
Required to float to all department locations, including BSSF MOB (West Ashley), Mount Pleasant MOB, and Moncks Corner MOB
Required to travel by car to off-site locations occasionally

Benefits

Comp & perks

Competitive pay
Incentives
Referral bonuses
403(b) with employer contributions (when eligible)
Medical, dental, vision, and prescription coverage
HSA/FSA options
Life insurance
Mental health resources and discounts
Paid time off
Parental and FMLA leave
Short- and long-term disability
Tuition assistance
Professional development and continuing education support