Senior Technical Support Specialist

RouteSmart Technologies

. Serve as senior escalation point for complex customer tickets involving data integrity issues (routes, scheduling, geofences, work orders) across RCC and SmartCities .

Posted 9/15/2026full-timeRemote • United StatesSenior💰 $60,000 - $65,000 per yearWebsite

Tech Stack

Tools & technologies

AndroidMySQLSQL

About the role

Key responsibilities & impact

Serve as senior escalation point for complex customer tickets involving data integrity issues (routes, scheduling, geofences, work orders) across RCC and SmartCities
Write and maintain SQL queries/reports on SQL Server and MySQL, following each platform’s query conventions
Trace data issues to root cause, including bad direct DB updates, table sync failures, and device-driven data corruption
Troubleshoot fleet hardware including Howen MDVR/DVR units, Android tablets (rwMobile), and RFID readers
Track and document escalations in Jira using established issue-type conventions
Build and maintain internal tools and references to speed up investigations

Requirements

What you’ll need

Strong SQL skills (SQL Server and MySQL), including complex joins and root-cause query debugging
Experience investigating data integrity issues in a production, customer-facing system
Comfort troubleshooting in-vehicle hardware/software integrations
Ticketing system experience (Jira or similar)
Strong root-cause analysis and clear technical communication
Preferred: Routing, fleet, or municipal software background
Preferred: GPS/telematics data experience
Preferred: Experience building internal tooling to support investigations

Benefits

Comp & perks

Comprehensive benefits (medical with HSA option, vision, dental, and life insurance)
Paid parental leave
Medical and Dependent FSA
401K match
Unlimited PTO
Ten company holidays
1 Volunteer day
Summer Friday's