RouteSmart Technologies

IT Support

• Serve as senior escalation point for complex customer tickets involving data integrity issues (routes, scheduling, geofences, work orders) across RCC and SmartCities
• Write and maintain SQL queries/reports on SQL Server and MySQL, following each platform’s query conventions
• Trace data issues to root cause, including bad direct DB updates, table sync failures, and device-driven data corruption
• Troubleshoot fleet hardware including Howen MDVR/DVR units, Android tablets (rwMobile), and RFID readers
• Track and document escalations in Jira using established issue-type conventions
• Build and maintain internal tools and references to speed up investigations

Senior Technical Support Specialist