Fraud Investigator II

Rover.com

. Conduct investigations into account takeovers, payment fraud, phishing, and organized fraud rings .

Posted 9/16/2026full-timeRemote • Florida • United StatesMid-LevelSenior💰 $23 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in fraud operations and identity verification, with a strong ability to analyze fraudulent transactions and implement proactive detection strategies. Proficient in SQL and experienced in managing customer-facing support roles within a two-sided marketplace environment.

Highest-signal resume keywords

Fraud Operations ExperienceSQL Query WritingCFE CertificationContent Moderation ExperienceUnderstanding of Payments Process

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Fraud InvestigationTransaction AnalysisChargeback Dispute ManagementIdentity Verification AnalysisBackground Check Analysis

Soft Skills

Communication SkillsCross-Functional CollaborationProblem-Solving

Tools & Technologies

Rover

Certifications & Qualifications

CFE Certification

Industry Keywords

CybercrimeFraud TechniquesAccount TakeoversPayment FraudTwo-Sided Marketplace

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Conduct investigations into account takeovers, payment fraud, phishing, and organized fraud rings
Analyze patterns of fraudulent transactions and abusive conduct
Dispute chargebacks, gathering evidence to minimize financial loss and maximize recovery
Analyze identity verification and background checks
Triage and resolve account safety-related incidents, including flagged content, harassment, and Terms of Service violations
Manage and action appeal requests for deactivated accounts
Serve as a subject matter expert on fraud and identity verification
Work cross-functionally with operations partners on enterprise-wide initiatives
Investigate potential fraud in high-volume queues
Identify fraud trends and contribute to scalable proactive detection
Summarize and communicate investigation results, findings, and insights to leaders and stakeholders

Requirements

What you’ll need

3+ years of experience in Fraud Operations, Cybercrime, or Identity Services
Must be available to work a regular schedule including some holidays, and at least one weekend day per week
High school diploma or equivalent
Bachelor’s Degree in a related field
Used Rover as an owner or a sitter
2+ years in a customer facing support role
Experience writing SQL queries
CFE Certification
1+ years of experience in Content Moderation
Two-sided marketplace experience
Understanding of payments process, cybercrime, and fraud techniques

Benefits

Comp & perks

401k match
Long-term incentive plan with a company performance-based cash payout
4 weeks of PTO
Competitive benefits package, including medical, dental, and vision insurance
Pet benefits, including $1000 toward adopting your first dog or cat
Stocked fridges, coffee, soda, and lots of treats (for humans and dogs)
Free catered lunches monthly
Regular team activities performed in-person and virtually