Business Development Specialist

Royal Caribbean Group

. Work with the Director, Business Development Support, Trade & Host Travel Partner Relations, and Sr.

Posted 9/15/2026full-timeMiami • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales and marketing capabilities with a focus on relationship building and operational excellence. Proficient in training coordination, communication, and utilizing Microsoft Office 365 to achieve sales targets and enhance partner engagement.

Highest-signal resume keywords

Sales Target AchievementTraining CoordinationRelationship BuildingMicrosoft Office 365 ProficiencyTravel Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SalesMarketingTraining DevelopmentOutbound Sales CallsOperational ExcellenceRevenue GrowthVolume GrowthProduct-Specific TargetsStrategic Initiative IdentificationStandard Operating Procedures

Soft Skills

Excellent Verbal CommunicationExcellent Written CommunicationStrong Organizational SkillsPresentation SkillsSelf-Motivated

Tools & Technologies

SalesforceMicrosoft Office 365Social Media Engagement

Industry Keywords

Travel IndustryHost AgencyIndependent Contractors2nd Phone Field ProgramCustomer Champions

About the role

Key responsibilities & impact

Work with the Director, Business Development Support, Trade & Host Travel Partner Relations, and Sr. Host Agency Account Executive on implementation and execution of the 2nd phone field program for identified Host Agency partners
Maintain knowledge of available 2nd phone field options and capabilities
Support sales and partner activities to improve satisfaction, operational excellence, and revenue performance for Host and 2nd phone field branches
Liaise with IT, Automation Support, Sales Administration, and sister brands to exceed growth goals
Establish a yearly training calendar for Independent Contractors in key cities
Coordinate in-person, shipboard, and virtual events, sales presentations, and training seminars
Achieve sales targets for assigned accounts, including revenue growth, volume growth, and product-specific targets
Build and maintain relationships with Host Agencies and Independent Contractors
Conduct outbound sales calls to new and established 2nd phone field agencies
Maintain Host Agency contact lists in Salesforce and increase engagement with non-2nd phone field Independent Contractors
Identify strategic initiatives based on Independent Contractor engagement priorities
Support social media engagement on Host closed group Facebook pages
Coordinate and deliver customized Independent Contractor trainings, ship tours, local events, and virtual trainings
Support standard operating procedures for the 2nd phone field program
Maintain knowledge of Royal Caribbean International products, services, and brand representation
Work with cross-functional departments to execute sales goals
Travel occasionally as required
Perform other job-related duties assigned by management

Requirements

What you’ll need

Bachelor’s degree from an accredited college or university, preferably in a related field, or equivalent combination of education and experience
One to two years of experience in Sales and/or Marketing, or a combination of education and relevant experience
Travel industry background preferred
Assertive, self-motivated, self-disciplined, and able to work as a self-starter
Excellent verbal and written communication skills
Strong organizational and presentation skills
Ability to travel occasionally
Position is based in the Miami headquarters office
Proficiency in communication and interpersonal skills
Ability to use advanced business and sales knowledge to make decisions, exercise sound judgment, negotiate effectively, and deliver results
Ability to use multiple communication and interaction methods to collaborate effectively, achieve results with others, and develop customer champions
Ability to display the highest level of personal integrity, take responsibility for personal and organizational results, and proactively develop greater capability
Proficiency with Microsoft Office 365, including Outlook, Excel, and PowerPoint
No immigration sponsorship offered

Benefits

Comp & perks

Competitive compensation and benefits package
Excellent career development opportunities
Occasional travel opportunities