Royal Caribbean Group

Civil Engineer

• Report to the Senior Manager of Construction
• Oversee assigned land-based projects through all construction phases
• Negotiate and support negotiations for contracts, subcontracts, purchase orders, change orders, fees, and pricing
• Produce reports using project management software and Microsoft Office
• Establish, update, communicate, and manage implementation of the Master Project Schedule
• Hold external vendors and contractors accountable for project delays and cost overruns
• Attend weekly progress meetings and internal project/program meetings; track progress and risks
• Promote Royal Caribbean’s involvement in local communities and build strategic relationships
• Foster relationships with architects, contractors, subcontractors, and vendors
• Lead design, pre-construction, construction, and closeout activities
• Manage project budgets and financial reporting; analyze reports for budget adherence
• Manage the Quality Assurance/Quality Control program
• Analyze risks and schedule-related issues, including long-lead materials and equipment affecting schedules and forecast variance
• Serve as the primary contact for project status
• Lead change management by updating logs, routing documents, obtaining pricing, and developing estimates and proposals
• Participate in the design and execution of destinations within the Product Development–Private Destinations team
• Manage complex timelines, deliverables, and short- and long-term project roadmaps
• Collaborate with stakeholders across the organization to adapt and evolve strategies for private destinations
• Lead product development for global private-destination regions, including concept development, programming, and execution
• Ensure product specifications support desirable and viable future guest experiences
• Create presentations on construction milestones and recommendations for senior management
• Perform other job-related duties assigned by management

Senior Lead, Construction Engineering

Operations

• Own Silversea’s global expedition permitting and compliance program across the full voyage lifecycle
• Maintain oversight of permits, licenses, approvals, authorizations, certifications, memberships, operating conditions, and compliance obligations across operating regions
• Ensure applications and supporting materials are accurate, complete, quality-checked, and submitted on time
• Translate permit conditions and operating restrictions into instructions for shoreside and shipboard teams and verify acknowledgement
• Coordinate voyage, industry, and regulatory reporting with onboard Executive Committees
• Monitor and interpret legislation, environmental and protected-area rules, Indigenous operating requirements, maritime and aviation requirements, government policy, and stakeholder expectations
• Conduct regulatory and permitting feasibility assessments for new destinations, communities, activities, infrastructure, aircraft operations, and expedition experiences
• Advise Deployment, Product Development, Itinerary Planning, Port and Marine Operations, and leadership on destination readiness, access risk, deadlines, and commercial implications
• Design and improve global permit management, document-control, and tracking frameworks
• Establish quality assurance, peer review, verification, audit, and escalation controls
• Maintain risk registers and conduct audits of voyages, permit files, conditions, reporting obligations, and records
• Lead investigations into failures, near misses, and process breakdowns and develop corrective or alternative operating plans
• Maintain a secure, accessible, auditable repository with version control and retention practices
• Develop relationships with Indigenous communities, governments, regulators, protected-area managers, environmental authorities, and destination stakeholders
• Partner with Government Relations, Expedition Operations, Product Development, and leadership on consultation, operating agreements, partnerships, and destination-access strategies
• Collaborate with Port Operations, Marine Operations, Government Relations, Legal, Risk Management, Finance, Deployment, Itinerary Planning, Shore Experiences, Product Development, and shipboard leadership
• Serve as principal expedition permitting and compliance contact for external stakeholders
• Manage external agents and consultants and verify their deliverables
• Represent Silversea at conferences, meetings, workshops, regulatory forums, and industry working groups including IAATO and AECO
• Maintain executive dashboards, risk reports, milestones, and compliance metrics
• Escalate material risks and provide decision-ready advice with mitigation plans and recommendations
• Create and manage budgets for permit fees, regulatory charges, industry dues, subscriptions, assessments, memberships, and compliance costs
• Manage multi-year portfolios of payments, prepayments, deposits, accruals, assessments, foreign-currency exposure, and operating-year obligations
• Forecast commitments and partner with Finance on budgets, forecasts, accruals, invoice validation, coding, reconciliation, and reporting
• Ensure payments and post-voyage reporting are accurate and completed on time
• Protect lawful destination access and long-term stakeholder relationships over short-term operational convenience

Senior Lead, Expedition Operations

Procurement

• Facilitate end-to-end onboarding and contracting of European suppliers and vendors, from identification through contract execution and procure-to-pay management
• Prepare and manage vendor screening, information gathering, selection processes, and onboarding in company systems
• Build and maintain stakeholder mapping, evaluation criteria, and vendor profiles
• Design and refine scalable onboarding processes while tracking cycle times
• Support source-to-pay execution, including supplier onboarding, system setup, requisitions, purchase orders, invoice/payment issue escalation, and procurement-system compliance
• Mediate between US and European business cultures and translate Miami procurement processes for European suppliers and colleagues
• Collaborate with Product Development, Basel Operations, Procurement, and Legal on vendor and contracting activity
• Serve as a key contact for suppliers, vendors, Miami teams, and Basel teams across time zones
• Coordinate contract lifecycle activities, including intake, routing, approvals, amendments, renewals, expiration monitoring, and documentation
• Negotiate commercial terms, pricing, and contractual conditions with European suppliers
• Develop and execute sourcing strategies supporting operational readiness, scalability, service excellence, and cost efficiency
• Support supply chain activities from sourcing through delivery readiness
• Develop strategic supplier relationships and monitor contractual, service, and performance requirements
• Drive supplier continuous improvement, governance, risk mitigation, compliance, and process automation
• Build and report a value creation pipeline covering savings, cost avoidance, commercial terms, demand management, process efficiencies, and supplier innovation
• Ensure compliance with procurement policies, approval authorities, due diligence, competitive bidding, documentation, and ethical sourcing requirements
• Provide European river-cruise market intelligence, benchmarking, and analysis to Miami Procurement leadership
• Monitor economic, geopolitical, and supply-chain developments affecting supplier availability, pricing, and continuity
• Operate as an embedded member of the Basel office while maintaining a functional reporting relationship with Miami Indirect Procurement
• Support budgeting, forecasting, spend analysis, procurement KPI tracking, supplier performance reporting, and recommendations

Senior Lead, Indirect Procurement

Sales

• Manage assigned leads through outbound calls, email, and voicemail
• Prioritize opportunities and maintain a structured sales pipeline
• Maintain complete CRM records supporting a customer 360 view
• Conduct discovery-led conversations to understand guest motivations and aspirations
• Recommend tailored Silversea voyages and experiences
• Address objections and guide guests through purchase decisions
• Identify upsell opportunities including insurance, air, and land packages
• Build long-term relationships that drive repeat bookings and referrals
• Serve as a Silversea brand ambassador and provide luxury-level guest service
• Work within Genesys and CRM platforms while meeting revenue, conversion, and productivity targets
• Maintain accurate client records and meet service levels
• Perform additional duties as assigned

Outbound Sales – Personal Consultant

• Analyze casino segment performance and recommend actions to improve results and drive strategic decisions
• Support day-to-day execution of casino programs and other Onboard Revenue operations
• Assist in Casino Operations business initiatives
• Maintain casino database accuracy with partner departments
• Recommend enhancements to the casino loyalty program
• Support creation of a dual-branded casino loyalty program
• Finalize contracts and agreements with internal departments and external partners
• Build and maintain global relationships with assigned Royal Caribbean Vendor Accounts
• Review channel, product, pricing, promotional, and square-foot performance
• Support new business development for Onboard Revenue
• Provide operational support to vessels across the Royal Caribbean fleet
• Prepare written recommendations to improve efficiency and effectiveness
• Execute required reporting and support monthly forecasts
• Travel to shipboard and land-based events as needed
• Support Onboard Revenue financial planning and strategy
• Review, analyze, and provide actionable business recommendations
• Assist with KPIs, standard and ad hoc reports, dashboards, and benchmark reports
• Maintain security and confidentiality of files, records, and lists

Analyst, Casino Operations

• Own Silversea's global expedition permitting and compliance program across the full voyage lifecycle, from itinerary review and applications through approval, implementation, post-voyage reporting, renewal and archival
• Maintain oversight of permits, licenses, approvals, authorizations, certifications, memberships, operating conditions and compliance obligations across operating regions
• Ensure applications and supporting materials are accurate, complete, quality checked and submitted within required lead times
• Translate permit conditions and operating restrictions into instructions for shoreside and shipboard teams and verify acknowledgement
• Coordinate voyage, industry and regulatory reporting with onboard Executive Committees
• Monitor and interpret legislation, environmental and protected-area rules, Indigenous operating requirements, maritime and aviation requirements, government policy and stakeholder expectations
• Conduct permitting feasibility assessments for new destinations, communities, activities, infrastructure, aircraft operations and expedition experiences
• Advise Deployment, Product Development, Itinerary Planning, Port and Marine Operations and leadership on destination readiness, access risk, deadlines and commercial implications
• Design and improve global permit management, document-control and tracking frameworks
• Establish quality assurance, peer review, verification, audit and escalation controls
• Maintain risk registers and conduct scheduled audits of voyages, permit files, conditions, reporting obligations and records
• Lead investigations into failures, near misses and process breakdowns; document root causes and corrective actions
• Develop contingency or alternative operating plans where access is uncertain
• Maintain a secure, accessible and auditable repository with version control and retention practices
• Build relationships with Indigenous communities, governments, regulators, protected-area managers, environmental authorities and destination stakeholders
• Partner with Government Relations, Expedition Operations, Product Development and leadership on consultations, operating agreements, partnerships and destination-access strategies
• Work cross-functionally with Port Operations, Marine Operations, Legal, Risk Management, Finance, Deployment, Itinerary Planning, Shore Experiences, Expedition Product Development and shipboard leadership
• Serve as principal expedition permitting and compliance contact for external stakeholders
• Manage external agents and consultants and verify the quality and completeness of their work
• Represent Silversea at conferences, meetings, workshops, regulatory forums and industry working groups, including IAATO and AECO
• Maintain executive dashboards, risk reports, milestones and compliance metrics
• Escalate material risks and provide decision-ready advice with mitigation plans, options, owners and timelines
• Create, manage and control budgets for permit fees, regulatory charges, industry dues, subscriptions, assessments, memberships and related compliance costs
• Manage multi-year advance payments, prepayments, deposits, accruals, assessments, variable fees, post-visit fees and foreign-currency exposure
• Forecast commitments and administer IAATO, AECO and other memberships, subscriptions and assessments
• Partner with Finance on budgets, forecasts, accruals, prepayment schedules, invoice validation, coding, reconciliation and reporting
• Ensure payments and post-voyage reporting are completed accurately and on time

Manager, Expedition Operations

Customer Support

• Handle inbound sales and service telephone calls from travel partners and/or direct guests
• Assist customers with pricing and availability searches and service existing reservations
• Answer customer inquiries or direct them to the appropriate resource
• Provide information about Royal Caribbean products, services, and promotions
• Quote prices and availability, including cross-selling and up-selling
• Secure bookings
• Service existing bookings by changing reservations, accepting and recording payments, and arranging guest preferences
• Research and provide information to accommodate special needs
• Enter required information into Royal Caribbean systems and maintain accurate reservation and transaction histories
• Use multiple database systems, internal computer programs, and computer-based resources
• Conduct basic research to resolve problems and communicate solutions
• Escalate non-routine matters to the appropriate Royal Caribbean resource
• Comply with company protocols, procedures, and quality assurance standards
• Attend required training and complete online virtual training courses
• Participate in special projects and employee committees as assigned
• Perform other job-related duties assigned by supervisors or management

Customer Experience Advisor

Learning and Development

• Serve as the primary training partner for assigned sales regions
• Identify training needs and deliver timely, customized learning solutions
• Design, develop, and facilitate instructor-led, virtual, and blended learning experiences
• Translate product launches, promotions, technology changes, policies, and go-to-market priorities into training content
• Create and maintain sales enablement resources, facilitator guides, presentations, job aids, webinars, digital learning content, and interactive activities
• Lead learning programs from strategy through execution, including planning, stakeholder coordination, content development, scheduling, delivery, communications, and evaluation
• Support management and continuous improvement of Royal Caribbean University and other learning platforms
• Coordinate and facilitate onboarding for new sales team members
• Plan and execute webcasts, regional training sessions, conferences, Seminars at Sea, ship tours, and other live learning experiences
• Partner with Sales, Marketing, Go-to-Market, Revenue Management, Hotel Operations, Sales Automation, and subject matter experts
• Track participation, engagement, feedback, and program metrics; prepare reports and recommendations
• Manage program operations, vendor relationships, invoices, budgets, rewards, and administrative processes
• Maintain knowledge of Royal Caribbean products, destinations, systems, sales tools, and industry trends
• Identify process improvements, learning technologies, and scalable training solutions
• Perform other job-related duties as assigned

Learning and Development Analyst

Architect

• Manage and coordinate architectural design work for newbuild, revitalization, and refurbishment projects
• Plan, manage, and guide design work
• Coordinate with external architectural, interior design, and consultancy firms worldwide
• Review drawings and proposals, recommend decisions, and provide innovative solutions
• Ensure design intent is apparent and credible throughout the design process
• Communicate Executive Steering Committee and Brand Think Tank direction consistently
• Apply brand, design, CADD, drawing, and contract standards
• Assist with oversight to ensure project materials are delivered on time
• Uphold SQM practices throughout all design phases
• Attend meetings with sponsors and clients
• Coordinate VR/IT initiatives and operate CAVE
• Collect, compare, store, and analyze statistical information about ships and areas
• Support creation of foundational brand-design and immersion decks
• Create management reports and provide project-progress visibility
• Assist with cost-complexity balancing and cost-control needs
• Assist with practicality reviews covering operational, risk, and accessibility concerns
• Support shop drawing reviews, yard and contractor coordination meetings, mockup reviews, factory visits, and inspections during newbuilding and drydock periods
• Research industry trends and innovation
• Occasionally develop design concepts, space plans, design development, drawings, and details for designated venues
• Perform other assigned duties

Senior Associate, Architecture & Design

Human Resources

• Partner with managers and business leaders to develop and implement HR strategies
• Serve as the primary HR contact for employees and managers
• Support regional business growth and nearshoring initiatives, including new team implementation and integration
• Advise leaders on employee relations, performance management, organizational changes, workforce planning, and talent decisions
• Lead talent development, succession planning, career growth, employee engagement, and organizational effectiveness initiatives
• Analyze employee relations, engagement, and turnover trends and recommend solutions
• Collaborate with Talent Acquisition on recruitment strategies, workforce planning, hiring processes, and candidate pipelines
• Support interns’ development, performance management, and overall experience
• Collaborate with HR Centers of Excellence to implement regional HR programs and best practices
• Ensure equitable and compliant recruitment, hiring, and employment practices
• Support investigations involving employee concerns, ethics matters, workplace complaints, discrimination, harassment, and policy violations
• Use HRIS platforms and reporting tools to generate data-driven insights
• Facilitate training sessions, workshops, onboarding activities, and HR communications
• Evaluate and recommend enhancements to HR policies, procedures, and programs
• Lead or participate in regional HR initiatives, projects, and process improvements
• Administer private medical and life insurance benefits, including records, vendors, communications, onboarding webinars, and employee education
• Manage immigration processes for foreign employees and coordinate with immigration counsel and stakeholders
• Coordinate engagement activities, wellness initiatives, recognition programs, and company-sponsored events
• Participate in corporate social responsibility and community engagement initiatives
• Support Employee Resource Groups and diversity, inclusion, engagement, and belonging initiatives
• Support global and local recognition programs
• Support workplace safety protocols, office policies, employee well-being initiatives, and compliance requirements
• Maintain employment documentation, onboarding records, employee files, and HR documentation
• Maintain partnerships with vendors, service providers, and internal stakeholders
• Conduct exit interviews and act on emerging trends
• Manage employee offboarding and termination processes
• Support labor compliance initiatives, audits, inspections, and regulatory inquiries
• Manage budgets and contain costs related to travel and HR program implementation

Analyst, Human Resources Business Partner

Risk

• Support Royal Caribbean Group’s enterprise data governance programs
• Advance the maturity of the enterprise data catalog and operationalize the data stewardship model
• Document trusted data assets and maintain business and technical metadata
• Improve glossary definitions and support lineage, ownership, certification, and stewardship standards
• Coordinate stewardship workflows across business and technology teams
• Schedule and hold stakeholder meetings for stewardship assignments, glossary reviews, metadata decisions, and governance approvals
• Define critical data elements and report stewardship KPIs
• Maintain and enhance the enterprise data catalog, including data assets, owners, stewards, classifications, and approved sources
• Capture, validate, and maintain business, technical, operational, and governance metadata
• Support lineage documentation and create requirements specifications, process flow diagrams, and business process models
• Define data quality rules, monitor results, document root causes, track remediation, and escalate issues
• Create SQL queries, reports, and dashboards for data quality, guest data inquiries, privacy escalations, and KPI reporting
• Identify and execute process improvement opportunities
• Partner with Legal, Privacy, Security, IT, Data Science, and business teams on responsible AI governance
• Assist with AI governance platform implementation and monitoring
• Document and govern AI use cases and datasets and prepare audit-ready evidence
• Execute data subject requests and guest research escalation requests
• Enhance and implement privacy escalation processes

Data Governance Analyst

Business Development Rep

• Work with the Director, Business Development Support, Trade & Host Travel Partner Relations, and Sr. Host Agency Account Executive on implementation and execution of the 2nd phone field program for identified Host Agency partners
• Maintain knowledge of available 2nd phone field options and capabilities
• Support sales and partner activities to improve satisfaction, operational excellence, and revenue performance for Host and 2nd phone field branches
• Liaise with IT, Automation Support, Sales Administration, and sister brands to exceed growth goals
• Establish a yearly training calendar for Independent Contractors in key cities
• Coordinate in-person, shipboard, and virtual events, sales presentations, and training seminars
• Achieve sales targets for assigned accounts, including revenue growth, volume growth, and product-specific targets
• Build and maintain relationships with Host Agencies and Independent Contractors
• Conduct outbound sales calls to new and established 2nd phone field agencies
• Maintain Host Agency contact lists in Salesforce and increase engagement with non-2nd phone field Independent Contractors
• Identify strategic initiatives based on Independent Contractor engagement priorities
• Support social media engagement on Host closed group Facebook pages
• Coordinate and deliver customized Independent Contractor trainings, ship tours, local events, and virtual trainings
• Support standard operating procedures for the 2nd phone field program
• Maintain knowledge of Royal Caribbean International products, services, and brand representation
• Work with cross-functional departments to execute sales goals
• Travel occasionally as required
• Perform other job-related duties assigned by management

Business Development Specialist

Manager

• Serve as the single point of contact for dry-docking planning for the RCG fleet
• Coordinate long-term docking planning among Global Marine Operations, Brand Deployment, and Newbuilding Revitalizations
• Develop strategic relationships with global shipyards and maintain five-year dry-dock capacity visibility
• Lead executive-level engagement with shipyard partners and assess shipyard capabilities
• Align docking windows with itinerary strategy and secure multi-year docking reservations
• Optimize docking sequencing and resolve multi-brand docking conflicts
• Coordinate with Procurement and Supply Chain to leverage fleet-wide docking volume
• Provide technical due diligence, audits, benchmarking, scorecards, and suitability recommendations for shipyards
• Standardize and improve dry-docking procedures, specifications, services, materials, and resources
• Oversee dry-docking compliance, regulatory changes, safety, environmental, and HSE programs
• Coordinate lifecycle maintenance and revitalization scope boundaries and milestones
• Lead dry-docking workstreams and stakeholder alignment within Global Marine Operations
• Monitor timelines and coordinate vessel preparation with Ship Managers, Deployment, and Procurement
• Manage shipyard selection processes in accordance with RCG policies and governance standards
• Evaluate docking quality and performance using established measures and predictive analyses
• Develop statutory compliance policies and provide vessel compliance and regulatory-change information
• Align dry-dock budgets, review cost models, provide CAPEX forecasts, and govern expenditures
• Develop business cases and total cost of ownership calculations
• Analyze docking costs and invoices, identify cost optimization opportunities, and support negotiations and post-docking evaluations
• Prepare analyses of dry-dock costs and performance durations by vessel class