Customer Experience Advisor

Royal Caribbean Group

. Handle inbound sales and service telephone calls from travel partners and/or direct guests .

Posted 9/25/2026full-timeUnited StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with the ability to handle inquiries, process reservations, and provide information about products and services. Proficient in data entry and using internal systems to maintain accurate records while ensuring compliance with company protocols.

Highest-signal resume keywords

Customer Service ExperienceData Entry SkillsSales SkillsEffective Communication SkillsAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntrySales SkillsBasic ArithmeticUnderstanding PromotionsReservation Management

Soft Skills

Effective CommunicationDecision-MakingAttention to DetailProblem-SolvingAbility to Work in Fast-Paced Environment

Tools & Technologies

Internal Computer SoftwareWeb-Based ResourcesDatabase Systems

Certifications & Qualifications

High School DiplomaAssociate Degree Preferred

Industry Keywords

Customer InquiriesCross-SellingUp-SellingQuality Assurance StandardsCompany Protocols

About the role

Key responsibilities & impact

Handle inbound sales and service telephone calls from travel partners and/or direct guests
Assist customers with pricing and availability searches and service existing reservations
Answer customer inquiries or direct them to the appropriate resource
Provide information about Royal Caribbean products, services, and promotions
Quote prices and availability, including cross-selling and up-selling
Secure bookings
Service existing bookings by changing reservations, accepting and recording payments, and arranging guest preferences
Research and provide information to accommodate special needs
Enter required information into Royal Caribbean systems and maintain accurate reservation and transaction histories
Use multiple database systems, internal computer programs, and computer-based resources
Conduct basic research to resolve problems and communicate solutions
Escalate non-routine matters to the appropriate Royal Caribbean resource
Comply with company protocols, procedures, and quality assurance standards
Attend required training and complete online virtual training courses
Participate in special projects and employee committees as assigned
Perform other job-related duties assigned by supervisors or management

Requirements

What you’ll need

High School Diploma required; associate degree preferred
Minimum of six months customer service experience
Ability to accurately perform text and numeric data entry at a rate of at least 35 wpm from spoken and printed sources
Effective spoken and written communication skills with internal and external customers
Attention to detail
Ability to work in a fast-paced, metric-driven environment
Decision-making skills and ability to assess situations and make mutually beneficial decisions within established guidelines
Sales skills, including positioning products to meet customer needs
Ability to perform arithmetic using whole numbers, common fractions, and decimals
Ability to understand and explain promotions, basic accounting, commissions, and payments
Demonstrated ability to use internal computer software and web-based resources
Ability to learn and use multiple systems to complete job functions
Ability to comply with internal policies, guidelines, and conduct standards