Strategic Accounts Manager

Royal Caribbean Group

. Own commercial performance and growth strategy for a strategic territory or portfolio with annual revenue accountability of $50M+ .

Posted 10/22/2026full-timeRemote • CanadaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management and business development, with a proven track record of managing revenue portfolios exceeding $50M. Proficient in developing growth strategies, leading complex negotiations, and building executive-level relationships to drive commercial success.

Highest-signal resume keywords

Strategic Account ManagementBusiness DevelopmentRevenue GrowthComplex NegotiationsCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Revenue Portfolio ManagementMarket DevelopmentBusiness PlanningData AnalysisCustomer Insights

Soft Skills

Exceptional CommunicationInfluencing SkillsOrganizational SkillsTime Management

Tools & Technologies

CRM PlatformsSales TechnologiesBusiness Reporting ToolsMicrosoft OfficeAS400

Certifications & Qualifications

Bachelor's DegreeValid Commercial Driver's LicensePassport

Industry Keywords

B2B SalesStrategic PartnershipsExecutive-Level RelationshipsMarket OpportunitiesChange Management

About the role

Key responsibilities & impact

Own commercial performance and growth strategy for a strategic territory or portfolio with annual revenue accountability of $50M+
Develop and execute multi-year territory, account, and market growth strategies
Influence regional commercial plans, resource allocation, customer segmentation, and investment decisions
Identify emerging trends, competitive risks, and market opportunities and translate insights into recommendations
Build and manage executive-level relationships with key agency partners, consortia leaders, and strategic customers
Expand existing partnerships, identify new business opportunities, and lead complex commercial negotiations and contract discussions
Develop and execute strategic account plans to improve partner engagement, productivity, ROI, retention, and portfolio performance
Evaluate business performance, forecast results, identify growth opportunities, and recommend pricing, promotions, channel strategy, and commercial investments
Develop business cases and ROI analyses for strategic initiatives and funding allocation
Ensure effective use of CRM, pipeline management, reporting tools, and sales processes
Lead and influence sales programs, promotional strategies, go-to-market initiatives, and change management efforts
Represent Celebrity Cruises and Royal Caribbean Group at industry forums, advisory boards, trade events, and executive customer engagements
Deliver strategic presentations, business reviews, and training programs
Partner with Sales, Revenue Management, Marketing, Finance, Operations, and other business functions
Serve as a subject matter expert on strategic account management, commercial negotiations, market development, and complex customer opportunities
Mentor and support sales professionals through onboarding, coaching, and best-practice sharing
Perform other job-related duties as assigned

Requirements

What you’ll need

Bachelor's degree or equivalent combination of education and experience
7+ years of experience in strategic account management, business development, or consultative B2B sales
Must be fluent (written/spoken) in English and French
Proven success managing a revenue portfolio of $50M+ and achieving revenue growth, retention, and profitability objectives
Demonstrated ability to influence executive-level stakeholders and commercial outcomes through strategic account planning, market development, and relationship management
Experience leading complex negotiations, high-value customer relationships, and cross-functional initiatives without direct authority
Strong commercial, financial, analytical, and business planning capabilities, including the use of data and customer insights to drive decision-making
Exceptional communication, presentation, and influencing skills, with the ability to operate effectively across customer, partner, and internal leadership groups
Strong organizational, territory management, and time management skills
Proficiency with CRM platforms, sales technologies, business reporting tools, and Microsoft Office applications
Experience with AS400 or similar reservation systems preferred
Must demonstrate a commitment to integrity, accountability, innovation, inclusion, collaboration, and continuous learning
Valid commercial driver's license and passport required
Must be able to travel regularly, approximately 40% of the time, domestically and/or internationally
Must be able to work evenings, weekends, and attend customer, trade, shipboard, or industry events as business needs require
No immigration sponsorship offered

Benefits

Comp & perks

Competitive compensation and benefits package
Excellent career development opportunities
Travel to conferences and events domestically and internationally
Opportunity to represent the organization at industry forums, advisory boards, trade events, and executive customer engagements
Training and professional development opportunities through strategic presentations, business reviews, and training programs