Support Specialist

RPM Healthcare

. Review and route external support requests to the appropriate RPM staff member .

Posted 11/11/2026full-timeRemote • United StatesMid-LevelSenior💰 $52,000 - $56,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical aptitude and problem-solving skills in customer support for healthcare technology, including device troubleshooting and patient communication. Proficient in managing support requests and maintaining accurate documentation using Zendesk and Microsoft Excel.

Highest-signal resume keywords

Customer Support ExperienceTechnical Support ExperienceZendesk ProficiencyDevice TroubleshootingHealthcare Technology Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Device TroubleshootingData AnalysisPackage TrackingBluetooth SetupApp NavigationMicrosoft ExcelTechnical AptitudeReturn ProcessingAccessory OrdersSupport Processes

Soft Skills

Attention to DetailOrganizationProblem-SolvingClear CommunicationCuriosity

Tools & Technologies

ZendeskMicrosoft Excel

Industry Keywords

Healthcare OperationsConnected Health DevicesDigital HealthRemote Patient MonitoringHIPAA Compliance

Tech Stack

Tools & technologies

AndroidiOS

About the role

Key responsibilities & impact

Review and route external support requests to the appropriate RPM staff member
Provide staff with relevant context, troubleshooting guidance, or recommended next steps
Manage internal support requests and assist staff with device troubleshooting
Escalate unresolved issues to the appropriate RPM staff member or device vendor
Coordinate additional vendor support and potential device replacements
Provide direct support to patients when needed, including Bluetooth setup, connectivity troubleshooting, and app navigation on iOS and Android devices
Process device returns and provide return instructions
Process accessory orders
Locate and interpret package-tracking information
Maintain accurate ticket notes, assignments, statuses, and resolution details in Zendesk
Maintain training materials, documentation, and troubleshooting guides

Requirements

What you’ll need

Experience in customer support, technical support, healthcare operations, or a related field
Strong technical aptitude and ability to learn new devices, applications, and support processes
Excellent attention to detail, organization, and follow-through
Curiosity and a practical approach to problem-solving
Clear and professional written and verbal communication skills
Ability to explain technical information to people with different levels of technical experience
Ability to manage multiple requests and determine when an issue should be routed or escalated
Comfort communicating with patients, internal staff, and external vendors
Ability to handle confidential information appropriately
Proficiency with Microsoft Excel, including data entry, filtering, sorting, reporting, and basic data analysis
Experience using Zendesk or a similar ticket-management system
Experience supporting connected health devices, medical devices, consumer electronics, or mobile applications
Experience working in healthcare technology, digital health, or remote patient monitoring
Experience with device troubleshooting, product returns, accessory orders, or package tracking
Familiarity with HIPAA and the appropriate handling of protected health information

Benefits

Comp & perks

PTO
Sick leave
Holidays
Health insurance
401(k)
Paid remote training
Opportunities for advancement within the company