RPM Healthcare

Customer Support

• Review and route external support requests to the appropriate RPM staff member
• Provide staff with relevant context, troubleshooting guidance, or recommended next steps
• Manage internal support requests and assist staff with device troubleshooting
• Escalate unresolved issues to the appropriate RPM staff member or device vendor
• Coordinate additional vendor support and potential device replacements
• Provide direct support to patients when needed, including Bluetooth setup, connectivity troubleshooting, and app navigation on iOS and Android devices
• Process device returns and provide return instructions
• Process accessory orders
• Locate and interpret package-tracking information
• Maintain accurate ticket notes, assignments, statuses, and resolution details in Zendesk
• Maintain training materials, documentation, and troubleshooting guides

Explore Support Specialist at RPM Healthcare. Review requirements and application details.

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Support Specialist