Bilingual Senior Document Production Associate – 1st Shift, English/Spanish

RR Donnelley

. Perform document production work according to established policies and procedures .

Posted 10/27/2026full-timeRemote • Ohio • United StatesSenior💰 $18 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in document production, including editing, proofreading, and utilizing MS Office software. Proven ability to manage workflows, maintain confidentiality, and deliver high-quality work within deadlines while fostering client relationships.

Highest-signal resume keywords

Document Production ExperienceAdvanced MS Office SkillsAttention To DetailCustomer Service SkillsBilingual Proficiency (English And Spanish)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document EditingProofreadingTyping SkillsDocument CreationJob Tracking SystemsQuality AssuranceWorkflow CoordinationTroubleshooting SoftwareDocument Production EquipmentTime Management

Soft Skills

Communication SkillsOrganizational SkillsTeam CollaborationSelf-MotivationPositive Attitude

Tools & Technologies

MS Office (Word, Excel, PowerPoint)Document Production SoftwareTracking Software

Industry Keywords

Legal EnvironmentBanking EnvironmentCorporate EnvironmentConfidential Document HandlingService Enhancement

About the role

Key responsibilities & impact

Perform document production work according to established policies and procedures
Assess job requests, identify the correct production process, and ensure completion throughout the task lifecycle
Edit, proofread, convert, create, transcribe, or otherwise complete document production requests
Use document production equipment, technology, software, and hardware
Coordinate document production services, preparation, intake, and workflow within the team
Troubleshoot complex software or hardware problems
Maintain logs and tracking software for assigned work
Meet deadlines for accepting, completing, and delivering work
Communicate with peers, supervisors, and clients about jobs and deadlines
Foster continuous service enhancement and client relationship building
Handle sensitive and confidential documents and information
Perform quality assurance on others’ work
Train junior staff members
Assist peer teams with proofreading, design, and document production
Interact with clients in person, by phone, and electronically
Follow company and client-site policies
Use equipment and supplies cost-efficiently
Complete other tasks assigned by management
Work Thursday–Monday, 11:00 a.m.–8:00 p.m., on 1st shift

Requirements

What you’ll need

High school diploma or equivalent required
Higher level education preferred or equivalent work experience
Minimum 3 years’ experience, preferably in a legal, banking, or large corporate environment
Document production and word processing experience preferred
Advanced skill in MS Office software (Word, Excel, PowerPoint)
Strong keyboarding and typing skills
Proficiency with software programs for editing and/or creating documents
Knowledge of a legal timekeeping or job tracking system preferred
Ability to work in a fast-paced, team environment, independently and collaboratively
Ability to prioritize work, balance projects, and meet deadlines
Strong attention to detail and organizational skills, with emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions conforming to business needs and policy
Ability to troubleshoot complex or advanced tasks, equipment, or software concerns and know when to escalate
Excellent verbal and written communication skills, including professional telephone and email etiquette
Self-motivated with a positive can-do attitude
Proven customer service skills
Ability to interact effectively with multifunctional and diverse backgrounds
English and Spanish language proficiency
Successful completion of pre-employment background and drug screening

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role
Remote work option