RR Donnelley

Backend Engineer

• Define the architectural pattern for each client engagement, including skill decomposition, tool orchestration, data flow, integration approach, and deployment model
• Ensure architecture aligns with security best practices and client requirements
• Design client-specific guardrails
• Review and sign off AI Workflow Engineer builds against the agreed architectural pattern
• Own integration architecture with client systems, including authentication, data ingress, downstream deployment, and monitoring
• Make platform-versus-custom decisions with the Head of Platform Engineering and Product
• Design and document the target technical state, transition plan, and operational readiness criteria for handover
• Own the engagement technical risk register and escalate risks to the Delivery Principal
• Serve as Technical Lead across multiple client engagements
• Partner with the Delivery Principal on scope, timeline, and technical feasibility decisions
• Present technical architecture to senior client stakeholders, including CTOs, technical partners, information security, and enterprise architects
• Specify integrations and work with the platform development team on integrations, connectivity, and upstream system integration
• Guide AI Workflow Engineers on architectural choices, prompt strategy, and evaluation design
• Contribute technical input to commercial conversations and flag scope creep and platform-limit risks
• Develop and mentor AI Workflow Engineers and Integration Engineers
• Provide structured technical input to functional managers on capability development
• Contribute architectural patterns and technical playbooks to the Technical Lead community
• Refine standards based on engagement experience
• Mentor newer Technical Leads and contribute to cohort capability development
• Ensure compliance with client requirements, data protection, security standards, and AiVA architectural standards

AI Architect – Technical Lead

Account Specialist

• Act as the primary liaison between clients, internal stakeholders, and production teams
• Establish and maintain excellent customer relationships through proactive communication
• Manage multiple timelines and projects across various project-life-cycle stages
• Apply workflow, digital asset management, problem-solving, workflow procedure, and quality-control knowledge
• Analyze client-supplied data ingestion into existing templates
• Lead day-to-day project management and optimization
• Enter job specifications into job-management software and prioritize jobs
• Attend and organize client, production, and project-management status meetings
• Provide pre-production services and manage order-entry processes
• Prepare accurate job instructions and communicate job-specific information
• Monitor order progress, scheduling concerns, and requests for information or materials
• Resolve and escalate production-related problems
• Identify and facilitate continuous-improvement opportunities
• Monitor page-production services and communicate performance to customers
• Notify customers when pages and proofing cycles exceed agreed limits
• Support customer retention, loyalty, account satisfaction, and service excellence

Senior Account Specialist

• Act as the primary liaison between clients, internal stakeholders, and production teams
• Manage projects including scheduling, obtaining job details, job tracking, invoicing, and project optimization
• Coordinate day-to-day execution of Creative Services projects and determine goals
• Establish proactive client communications and provide project-status updates
• Manage multiple timelines and projects throughout the project life cycle
• Enter job specifications using job-management software and prioritize jobs to meet client expectations
• Attend and set client meetings, production calls, and project-management status calls
• Provide pre-production services and manage order-entry processes
• Prepare timely and accurate job instructions for production
• Monitor order progress, scheduling concerns, and requests for additional information or materials
• Facilitate timely resolution and escalation of production-related problems
• Identify and facilitate continuous-improvement opportunities
• Monitor page-production services and communicate performance to customers
• Notify customers when pages and proofing cycles exceed agreed limits
• Support customer retention, loyalty, satisfaction, and service excellence
• Collaborate with offsite Creative/Production teams and customers

Sales Development Rep

• Set qualified appointments with new clients to drive sales growth
• Funnel leads to sales representatives for further qualification and closing
• Initiate contact with prospective clients using proven prospecting techniques
• Generate interest in discovery meetings with established RRD Sales Executives
• Identify multiple contact points within target accounts and communicate the value proposition of RRD products and services
• Conduct online research into prospects' business objectives
• Generate a high-value sales pipeline through strategic and targeted prospecting
• Collaborate with the sales team to develop target prospect lists
• Manage a prospect pipeline and provide a high-quality customer experience
• Transition leads to the sales team after the first discovery meeting
• Use Salesforce for all lead-generation activities
• Meet with Sales Leaders to evaluate strategy

Sales Development Representative

Account Executive

• Represent RRD's Digital products, services, and solutions to clients
• Understand client businesses, objectives, requirements, and marketing/advertising initiatives
• Recognize revenue opportunities and convert leads into long-lasting partnerships
• Promote sales through a sophisticated consultative process
• Develop strategic sales plans to maximize revenue from existing clients, new clients, and prospects
• Establish consultative processes with new and existing clients
• Build value-added relationships, partnerships, and sales strategies
• Engage RRD product sales experts to propose optimal customer solutions
• Communicate how RRD products and services fit client and prospect needs
• Maintain and grow customer accounts through strategic account management
• Ensure tactical and flawless implementation of products, services, and solutions
• Research, tailor, and teach commercial insights to clients
• Remain the point of contact for addressing client concerns
• Provide accurate and timely reports and forecasts
• Perform additional responsibilities as assigned

Account Executive – Digital Sales

Business Analyst

• Apply business and technology knowledge to develop integrated solutions for technical and business issues
• Serve as liaison between internal customers and functional IT departments during initial development phases
• Define system and functional requirements for technical projects using BA principles and accepted methodologies
• Analyze and develop integrated solutions for small to medium-sized custom development projects
• Assist senior Business Analysts with requirements gathering and research for larger, more complex projects
• Assist with analysis and design of business processes, requirements definition, information gathering, and documentation
• Conduct facilitated customer sessions to define detailed business requirements and establish solution scope boundaries
• Document prioritized functional requirements for test plans, use cases, and system conceptual designs
• Translate requirements and use cases to designers
• Review test conditions and expected results for product, performance, and user acceptance testing
• Build technical and business knowledge connecting business and technology
• Participate in quality management reviews
• Perform related duties and participate in special projects as assigned

IT Business Analyst 2

Attorney

• Serve as the primary point of contact for incoming word-processing-related requests
• Format, proofread, edit, style, print, and convert/save documents to images or PDF
• Coordinate, assign, distribute, prioritize, track, and expedite departmental workload
• Interface with requesters to gather assignment details and requirements
• Analyze requests and determine how tasks should be performed
• Engage and direct appropriate local, off-site, and departmental resources
• Assist with proofreading and quality-control analysis during heavy-volume periods
• Deliver projects within reasonable, negotiated timeframes
• Maintain thorough knowledge of firm-supported software packages
• Perform related duties and assist with special projects as assigned

Legal Workflow Coordinator – 2nd Shift

Sales

• Establish relationships with the Private Equity ecosystem to build strategic, long-term sales momentum
• Identify and engage Portfolio Operations leads, Operating Partners, and Value Creation directors within targeted funds
• Leverage an existing professional network to access private equity environments and create business conversations
• Use PE financial and operational terminology to establish credibility with operational leadership
• Navigate complex PE procurement processes to secure Master Service Agreements within portfolio companies
• Position RRD on shortlists for operational inefficiency and cost-takeout initiatives
• Expand RRD’s footprint across targeted portfolio companies through successful initial engagements
• Cross-sell and scale RRD services into additional portfolio assets
• Introduce specialized operational assessments during pre-acquisition due diligence and long-term holding phases
• Use early assessments to build goodwill and win full execution contracts after acquisitions close
• Track signed MSA agreements, executed assessment engagements, and revenue from PE relationships

Private Equity Sales Lead

• Establish relationships with the Private Equity ecosystem to build strategic, long-term sales momentum
• Identify and engage Portfolio Operations leads, Operating Partners, and Value Creation directors within targeted funds
• Leverage an existing professional network to access highly gatekept PE environments and create business conversations
• Use PE-specific financial and operational terminology to establish credibility with operational leadership
• Navigate complex PE procurement processes to secure Master Service Agreements within portfolio operating companies
• Position RRD on the short-list for operational inefficiency or cost takeout initiatives
• Expand RRD’s footprint across multiple targeted portfolio companies through initial engagement success
• Cross-sell and scale RRD services across additional portfolio assets
• Introduce specialized operational assessments during pre-acquisition due diligence and holding phases
• Use early assessments to build goodwill and win full execution contracts after acquisitions close
• Deliver results measured by signed MSAs, executed assessments, and sales revenue attributed to PE relationships

DevOps Engineer

• Engineer, scale, and maintain the underlying Valassis DMT platform environment
• Design, develop, and maintain declarative Puppet and Ansible configuration modules
• Automate system provisioning, application deployment, and continuous compliance across bare-metal and virtualized nodes
• Administer, tune, and troubleshoot enterprise Linux environments, primarily Ubuntu
• Perform kernel optimization, security hardening, and uptime improvements
• Operate and optimize OpenStack, LXD, KVM, and ESXi virtualization and hypervisor layers
• Drive automated bare-metal server provisioning
• Administer and maintain persistent storage infrastructure, physical SAN equipment, PureStorage, and enterprise S3-compatible targets
• Execute platform refreshes, legacy environment decommissioning, and infrastructure migrations across datacenter footprints

Senior Linux, Infrastructure Automation Engineer

• Establish relationships with the Private Equity ecosystem to build strategic, long-term sales momentum
• Identify and engage Portfolio Operations leads, Operating Partners, and Value Creation directors within targeted funds
• Leverage an existing professional network to access highly gatekept PE environments
• Use PE-specific financial and operational vocabulary to establish credibility
• Navigate PE procurement processes and secure Master Service Agreements
• Position RRD on short-lists for portfolio-company operational inefficiency and cost-takeout initiatives
• Expand RRD’s footprint across multiple portfolio companies through successful initial engagements
• Cross-sell and scale RRD services across additional portfolio assets
• Introduce operational assessments during pre-acquisition due diligence and holding phases
• Use assessments to build pipeline and win execution contracts after acquisitions close
• Collaborate cross-functionally to deploy specialized delivery teams
• Drive performance measured by signed MSAs, assessment engagements, and recognized sales revenue

Network Engineer

• Understand business and technical requirements and develop design specifications for operating, network, and infrastructure systems
• Evaluate, recommend, plan, and design infrastructure, hardware, software, and middleware solutions for seamless integration
• Interface with vendors to resolve hardware and software problems
• Configure, maintain, and deploy LAN, WAN, and wireless networks, including routers, switches, firewalls, wireless access points, load balancers, and related hardware
• Troubleshoot, diagnose, and resolve network problems
• Research and recommend software or hardware changes to correct network deficiencies and improve performance
• Support network connectivity and related issues for internal and external customers
• Serve as a technical resource for resolving complex network problems
• Participate in client projects to improve and upgrade network infrastructures
• Interface with technical and business staff and external customers
• Analyze network activity and problems to discover and prevent systematic errors
• Recommend network design changes and enhancements for system availability and performance
• Assess network performance and bandwidth requirements
• Provide network planning recommendations to management
• Document procedures and maintain current network diagrams and related materials
• Work with data center and IT teams to determine space, power, and connectivity needs
• Participate in on-call Tier 3 production support activities
• Define standard engineering designs, templates, processes, and procedures for projects
• Lead evaluation and selection of tools with management direction
• Set up product demonstrations and objectively evaluate tools
• Deploy tools within the group when required
• Mentor junior engineers and develop “how to” guides
• Coordinate activities with vendors
• Perform other related duties and participate in special projects as assigned

Data Analyst

• Serve as a strategic advisor guiding measurement strategies and translating data into innovative frameworks for cross-channel success
• Partner directly with clients to design, implement, and evolve marketing and data analytics programs
• Lead engagements involving multi-channel data integration, insights framework development, and translation of analytics into business outcomes
• Co-create marketing analytics strategies supporting personalization, attribution, and media mix optimization
• Translate complex customer behavior data into scalable frameworks for future marketing innovation across channels
• Lead cross-functional analytics initiatives and enterprise-wide insights projects
• Represent analytics expertise in insight development, client consultations, strategic planning, and solution design
• Provide thought leadership and mentor others in advanced analytics techniques
• Design and oversee strategic marketing science initiatives, including test frameworks, predictive modeling, and audience performance measurement
• Develop data visualizations using business intelligence tools
• Lead projects and oversee the work of more junior analysts

Lead Data Analyst

Administrative Assistant

• Manage core legal workflows, including electronic court filings, service across state and federal portals, and legal research
• Use Lexis, Westlaw, and PACER for legal research and case retrieval
• Prepare discovery and litigation shells
• Format pleadings using firm styles
• Schedule court appearances
• Manage documents using Adobe Acrobat and DocuSign
• Oversee PCard expense reconciliations and judicial form processing
• Ensure job tickets are properly completed before work begins
• Assess job requests and ensure completion throughout the task lifecycle
• Answer phone lines and provide customer service
• Edit and transcribe documents
• Perform data entry for expenses, time, invoices, and other records
• Create reservations and schedule meetings, conference rooms, A/V, hospitality, travel, and concierge services
• Track administrative support work using logs or tracking software
• Communicate job or deadline issues to team members, leads, supervisors, or clients
• Safeguard confidential company and client information
• Meet deadlines for accepting, completing, and delivering work
• Troubleshoot basic equipment problems
• Help develop training plans and process maps
• Deliver training plans to a team of administrators
• Serve as a subject matter expert and resource for junior employees
• Interact with clients in person, by phone, video, or electronically
• Prioritize workflow
• Perform quality assurance on own work and others’ work
• Follow Williams Lea and client-site policies
• Use equipment and supplies cost-efficiently
• Perform other duties as assigned

Senior Administrative Associate – Legal Services

• Manage core legal workflows, including electronic court filings, service across state and federal portals, and legal research using Lexis, Westlaw, and PACER
• Prepare discovery and litigation shells
• Format pleadings using firm styles
• Schedule court appearances
• Manage documents using Adobe Acrobat and DocuSign
• Oversee PCard expense reconciliations and judicial form processing
• Ensure job tickets are properly completed before work begins
• Assess job requests and ensure task completion throughout the lifecycle
• Provide administrative support including answering phone lines, customer service, document editing/transcription, data entry, reservations, and scheduling
• Maintain logs and tracking software for administrative support work
• Communicate job or deadline issues to team members, leads, supervisors, and clients
• Safeguard confidential company and client information
• Meet contracted deadlines for accepting, completing, and delivering work
• Troubleshoot basic equipment problems
• Help develop training plans and process maps
• Deliver training to a team of Administrators
• Serve as a subject matter expert and resource for junior employees
• Interact with clients in person, by phone, video, or electronically
• Prioritize workflow
• Perform quality assurance on own work and others’ work
• Follow Williams Lea and client-site policies
• Use equipment and supplies cost-efficiently
• Perform other duties as assigned