Client Service Professional – Healthcare Focus

RR Donnelley

. Provide post-sales customer contact for inbound order fulfillment of print and print-related services and/or kitting .

Posted 11/10/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $39,100 - $54,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in post-sales customer support, order fulfillment, and process improvement within manufacturing operations. Proficient in managing client relationships, resolving disputes, and ensuring accurate order processing and documentation.

Highest-signal resume keywords

Order FulfillmentCustomer SupportProcess ImprovementData EntryInventory Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ProcessingKittingManufacturing InstructionsPricing GenerationJob Aids Development

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsProblem-SolvingMentoring

Tools & Technologies

MS OfficeMAC Word ProcessingSpreadsheets

Certifications & Qualifications

HS Diploma or Equivalent

Industry Keywords

Manufacturing OperationsClient CareDispute ManagementWorkflow Documentation

About the role

Key responsibilities & impact

Provide post-sales customer contact for inbound order fulfillment of print and print-related services and/or kitting
Execute print, kitting, and distribution orders received through online systems or direct customer contact
Serve as lead service professional for customers and internal RRD stakeholders, including participating in or leading client meetings and business reviews
Support sales and customers by responding to inquiries and requests
Handle customer concerns and issues, including dispute management and invoice reconciliation
Provide proof of delivery and order status
Gather job requirements and translate them into manufacturing/kitting instructions and shipping/postal instructions
Lead process documentation, workflows, and job aids
Suggest workflow and process improvements
Review work for accuracy before production
Process orders and change notices, obtain delivery commitments and special freight quotes, and verify job instructions, pricing, and quotes in manufacturing systems
Perform pricing and generate quotes
Verify composition or perform copy preparation as needed
Manage client inventory items and maintenance in applicable systems; produce and analyze reports
Coordinate corrections and changes during work in process
Train and mentor other client care staff members
Lead corrective action processes, including root-cause investigation and actionable improvements
Recommend responses to issues to management
Perform data entry, set up new items, and manage current inventories
Act as a communication link between external customers and internal departments
Perform other related duties and participate in special projects

Requirements

What you’ll need

HS diploma or equivalent
3+ years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job
May possess additional education certification in this level
Excellent knowledge of functional area(s) related to the job or good knowledge related to a professional field of work
Ability to consistently apply applicable policies, procedures, regulations, and program objectives
Advanced knowledge of technology, including computers and software programs such as MS Office or MAC word processing, spreadsheets, or other job-specific programs
Excellent oral and written communication skills
Strong organizational skills with ability to manage deadlines, prioritize workload, and adjust to business needs
Ability to work weekends and holidays
Successful completion of a pre-employment background and drug screen
RRD is an Equal Opportunity Employer, including disability/veterans

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with match
Life insurance
Voluntary supplemental insurance coverages
Tuition assistance
Maternity leave
Adoption assistance
Employer/partner discounts
Bonus, commission or incentive program participation, depending on the role