Collections Analyst

RR Donnelley

. Assist in managing day-to-day collections operations for firm partners .

Posted 11/10/2026full-timeRemote • Illinois • United StatesJuniorMid-Level💰 $21 - $34 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in accounts receivable management, including collections operations, cash receipt monitoring, and financial reporting. Proven ability to provide exceptional customer service while managing high volumes of tasks in a fast-paced environment.

Highest-signal resume keywords

Accounts Receivable ManagementCollections ExperienceFinancial ReportingCustomer Service SkillsAdvanced Proficiency With Pivot Tables

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Accounts Receivable AnalysisCash Receipt MonitoringBudgetingForecastingKPI ReportingInvoice Follow-UpProcess ImprovementData AnalysisCollections StrategyAttention To Detail

Soft Skills

Organizational SkillsInterpersonal SkillsCommunication SkillsTime ManagementProblem-Solving Skills

Tools & Technologies

ARCSStar CollectAderantEliteLegal Billing System

Industry Keywords

Law Firm EnvironmentProfessional Services IndustryDSOBad Debt ReservePayment Compliance

About the role

Key responsibilities & impact

Assist in managing day-to-day collections operations for firm partners
Establish and maintain a system for monitoring and encouraging cash receipts
Follow up on past-due invoices with billing administrators, billing attorneys, partners, and clients
Communicate with clients and prepare status reports
Monitor and collect outstanding invoices through direct contact and follow-up
Generate and revise monthly client reminder statements
Provide accounts receivable analyses, DSO, bad debt reserve, metrics, and KPI reports
Provide budgeting, forecasting, and ad hoc reporting for client needs
Participate in meetings with firm management
Work with senior management to resolve issues before they impact collections results
Create projected collections estimates and provide rolling monthly updates
Prepare accounts receivable write-off documents according to firm approval policy
Assist with transitioning matters from departing attorneys
Determine inactive matters and facilitate closure where appropriate
Research and monitor unapplied payments
Monitor payment arrangements for compliance with payment terms
Develop strong working relationships with assigned Partners and provide customer service support for client collection needs
Identify process problems and implement solutions
Meet or exceed assigned deadlines
Work Monday-Friday, 9am-6pm ET

Requirements

What you’ll need

Associate Degree or advanced degree preferred with concentration in Business, Accounting, or Finance
Commensurate experience may be considered in lieu of education, based upon candidate's overall employment history
2 or more years hands-on collections experience, preferably in a law firm environment or professional services industry
Ability to provide high level of customer service in a fast-paced environment
Ability to handle a high volume of tasks while maintaining attention to detail and prioritizing as necessary
Ability to keep up with a fast-paced environment and prioritize to achieve firm collections targets and goals
Excellent organizational, interpersonal, and communication skills
Ability to work with all levels of personnel within the firm, including Managers, Directors, and Chiefs
Advanced proficiency with pivot tables and ability to analyze numbers within complex spreadsheets
Excellent time and task management skills
ARCS, Star Collect, Aderant, Elite, or Legal Billing System experience preferred
Must be resourceful in developing alternative solutions and meeting deadlines in a real-time, fast-paced environment
Successful completion of a pre-employment background and drug screen

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Potential overtime pay
Shift differential pay
Call-in pay
Stand-by pay