Document Production Workflow Coordinator, 3rd Shift

RR Donnelley

. Intake client work requests, clarify job instructions, and negotiate deadlines .

Posted 9/15/2026full-timeRemote • Ohio • United StatesMid-LevelSenior💰 $19 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced knowledge of document production and proofreading procedures, with a strong emphasis on accuracy and quality. Capable of coordinating multiple projects while effectively communicating with clients and team members in a fast-paced environment.

Highest-signal resume keywords

Document ProductionProofreading ProceduresMicrosoft Office SuiteAttention to DetailProject Coordination

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document ProductionProofreadingWord ProcessingAttention to DetailQuality AssuranceFormatting StandardsCitation FormattingTechnical TroubleshootingBusiness TerminologyReference Resource Utilization

Soft Skills

Excellent CommunicationOrganizational SkillsProblem-SolvingInterpersonal SkillsSelf-Motivation

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

MS Office Certification

Industry Keywords

Client InteractionQuality StandardsTeam CollaborationAdministrative ProceduresConfidential Document Handling

About the role

Key responsibilities & impact

Intake client work requests, clarify job instructions, and negotiate deadlines
Seek alternate solutions to deadline requests as needed
Prioritize work requests across the team and coordinate multiple projects
Serve as a definitive resource for document production, proofreading, and quality assurance questions
Identify and correct errors in complex business documents
Detect formatting and compositional errors and verify citation formatting
Check corrected proofs against markup for comparison and quality assurance
Monitor adherence to formatting standards and proofreading practices
Model professional expectations for client interactions, deadlines, and quality
Develop and deliver ongoing training for new and existing team members
Facilitate coordination across shifts to meet client quality, timeliness, and service expectations
Train junior staff as needed
Communicate job or deadline issues to managers and/or clients
Assist Lead, Supervisor, or Manager with administrative procedures and systems
Facilitate team adherence to company policies
Collaborate within and across teams
Recommend individual development goals, training, and performance expectations
Interact with clients in person, by phone, or electronically
Adhere to Williams Lea and client site policies

Requirements

What you’ll need

Bachelor’s degree or equivalent with years of experience able to substitute
Minimum of 3 years prior office experience, proofreading, word processing or document production experience
Advanced knowledge of Microsoft Office suite
Ability to technically troubleshoot applicable software specific to the business/client
MS Office (Word, Excel, PowerPoint) certification desired
Advanced knowledge of document production and/or proofreading procedures and generally accepted practices
Extensive experience in business terminology, document production and/or proofing formats
Skill and efficiency in use of reference resources
Attention to detail with emphasis on accuracy and quality
Ability to coordinate across the team and work on multiple projects simultaneously
Excellent verbal and written communication and interpersonal skills
Ability to work in a fast-paced, deadline-driven team environment
Good judgment and organizational skills with sound decision-making ability
Solutions-oriented approach with ability to ask for and follow directions
Ability to work independently and collaboratively
Ability to communicate with team members, Lead, Supervisor, Manager and/or Client on job or deadline issues
Ability to meet deadlines and complete projects in a timely manner
Ability to handle sensitive and/or confidential documents and information
Good problem-solving skills and ability to escalate problems appropriately
Ability to interact effectively with multifunctional and diverse backgrounds
Must be self-motivated with a positive can-do attitude

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Overtime pay
Shift differential
Call-in pay
Stand-by pay