Legal Financial Support Service Billing Supervisor

RR Donnelley

. Supervise financial support services employees and ensure quality service delivery .

Posted 10/21/2026full-timeRemote • Illinois • United StatesMid-LevelSenior💰 $59,700 - $90,700 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in billing processes within a professional services environment, including supervision of billing functions and customer service excellence. Proficient in financial management, team collaboration, and compliance with legal billing standards.

Highest-signal resume keywords

Billing Experience In A Law FirmSupervision Of Billing FunctionsProficiency With 3E, Elite, Or AderantMS Excel Proficiency Including Pivot TablesExcellent Customer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Billing ManagementFinancial ReportingData AnalysisWorkflow OptimizationTraining And Development

Soft Skills

Leadership SkillsOrganizational SkillsTime ManagementInterpersonal SkillsAttention To Detail

Tools & Technologies

3EEliteAderantMS ExcelMS WordMS PowerPoint

Industry Keywords

Legal TerminologyClient Service DeliveryAccounts ReceivableE-BillingProfessional Services

About the role

Key responsibilities & impact

Supervise financial support services employees and ensure quality service delivery
Supervise staffing and workflow volumes and allocate staffing resources by shift or service line
Balance billing workloads
Manage employee interviewing, onboarding, training, development, key-role planning, and off-boarding
Identify additional training needs
Monitor client inventory balances and ensure timely billing and accounts-receivable follow-up
Ensure workflow from proforma creation through invoice collection, including reviews and approvals
Serve as the initial point of contact for team members’ daily questions and concerns
Respond to customer inquiries and resolve client-escalated issues
Communicate significant issues and proposed solutions to clients and managers
Communicate with the law firm regarding aged balances and escalate problem accounts
Maintain knowledge of client billing and payment terms, discounts, and preferences
Execute administrative reports and people- and production-related processes
Support manager with P&L activities and manage overtime and time-off impacts
Ensure timely transfer of e-billed invoices to the e-billing vendor
Ensure compliance with company and client policies, SLAs, and quality standards
Create development plans and challenging assignments with the manager
Set goals, identify priorities, and provide ongoing performance feedback
Support monthly Client Service Reviews or Quarterly Business Reviews
Maintain knowledge of client businesses and service impact
Foster cross-training and teamwork to optimize client service delivery

Requirements

What you’ll need

Associate or bachelor’s degree required with concentration in Business, Finance or other related discipline; commensurate experience may be considered in lieu of education
Minimum five years of billing experience in a law-firm or professional organization required; six years or more preferred
Minimum of three years of experience supervising all or a portion of the billing function in a professional services environment preferred
Exemplary customer service and excellent verbal, written, leadership, and interpersonal skills
Proficiency with 3E, Elite, or Aderant and an industry standard collection software tool
Proficiency with MS Excel, including pivot tables, charts, graphs, and formulas; proficiency in MS Word and PowerPoint
Familiarity with legal terminology and document formats used in legal work
Ability to multitask and meet stringent deadlines
Excellent organizational and time-management skills
Ability to establish and foster team collaboration and take ownership of assignments/projects
Excellent verbal and written communication skills
Attention to detail
Successful completion of a pre-employment background and drug screen

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Bonus, commission or incentive program participation may be available depending on the role