Senior Account Specialist

RR Donnelley

. Act as the primary liaison between clients, internal stakeholders, and production teams .

Posted 9/29/2026full-timeRemote • Richmond • Virginia • United StatesSenior💰 $74,000 - $115,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong project management capabilities with a focus on client communication, workflow optimization, and cross-functional collaboration. Proficient in managing multiple projects and timelines while ensuring high levels of customer satisfaction and service excellence.

Highest-signal resume keywords

Project ManagementClient Relationship ManagementContinuous Improvement ToolsMac Computer SkillsMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementWorkflow ProceduresQuality ControlDigital Asset ManagementTroubleshootingMetrics TrackingJob Management SoftwarePre-Production ServicesOrder-Entry ProcessesAdobe Creative Suite

Soft Skills

Organizational SkillsTime ManagementCommunication SkillsProblem SolvingCollaboration

Tools & Technologies

Job Management SoftwareMicrosoft Office (Excel, Word, PowerPoint)Adobe Creative Suite

Industry Keywords

Pre-MediaPrint IndustryCreative ServicesClient MeetingsProduction Calls

About the role

Key responsibilities & impact

Act as the primary liaison between clients, internal stakeholders, and production teams
Manage projects including scheduling, obtaining job details, job tracking, invoicing, and project optimization
Coordinate day-to-day execution of Creative Services projects and determine goals
Establish proactive client communications and provide project-status updates
Manage multiple timelines and projects throughout the project life cycle
Enter job specifications using job-management software and prioritize jobs to meet client expectations
Attend and set client meetings, production calls, and project-management status calls
Provide pre-production services and manage order-entry processes
Prepare timely and accurate job instructions for production
Monitor order progress, scheduling concerns, and requests for additional information or materials
Facilitate timely resolution and escalation of production-related problems
Identify and facilitate continuous-improvement opportunities
Monitor page-production services and communicate performance to customers
Notify customers when pages and proofing cycles exceed agreed limits
Support customer retention, loyalty, satisfaction, and service excellence
Collaborate with offsite Creative/Production teams and customers

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent working experience
5+ years of experience in project management or comparable experience with progressively expanding responsibilities
Background in the pre-media and/or print industry preferred but not required
Excellent Mac computer skills
Ability to learn new programs and platforms
Ability to provide basic troubleshooting
Experience using continuous improvement tools to create and track metrics
Understanding of workflows, digital asset management, problem solving, workflow procedures, and quality control
Strong project management, organizational, and time-management skills
Proven track record with strong client relationships and solution delivery
Superior written and verbal presentation and communication skills
Ability to manage multiple projects in a dynamic environment
Experience working with cross-functional teams internally and client-side
Knowledge of administrative software, including Microsoft Office (Excel, Word, PowerPoint)
Basic knowledge of design or development software such as Adobe Creative Suite (InDesign, Illustrator, Photoshop, Acrobat) is a plus but not required
Ability to work independently and manage high volumes of information during high-stress situations
Willingness to work normal office hours, with occasional after-hours work to meet deadlines
Successful completion of pre-employment background and drug screen required for employment

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Potential bonus, commission, or incentive program participation
Remote working arrangement