Senior Account Specialist

RR Donnelley

. Act as the primary liaison between clients, internal stakeholders, and production teams .

Posted 9/29/2026full-timeRemote • Richmond • Virginia • United StatesSenior💰 $74,000 - $115,500 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong project management capabilities with a focus on client relationship management, effective communication, and continuous improvement in a fast-paced environment. Proficient in managing multiple projects while ensuring high-quality standards and customer satisfaction.

Highest-signal resume keywords

Project ManagementClient Relationship ManagementContinuous Improvement ToolsOrganizational SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementData AnalysisWorkflow ProcedureQuality ControlJob Specifications EntryMetrics TrackingTroubleshootingPre-Production ServicesOrder-Entry ProcessesTime Management

Soft Skills

Proactive CommunicationProblem SolvingTeam CollaborationClient AnticipationAdaptability

Tools & Technologies

Job-Management SoftwareMicrosoft OfficeExcelWordPowerPointAdobe Creative SuiteInDesignIllustratorPhotoshopAcrobat

Industry Keywords

Pre-Media IndustryPrint IndustryCustomer RetentionService ExcellenceProduction Optimization

About the role

Key responsibilities & impact

Act as the primary liaison between clients, internal stakeholders, and production teams
Establish and maintain excellent customer relationships through proactive communication
Manage multiple timelines and projects across various project-life-cycle stages
Apply workflow, digital asset management, problem-solving, workflow procedure, and quality-control knowledge
Analyze client-supplied data ingestion into existing templates
Lead day-to-day project management and optimization
Enter job specifications into job-management software and prioritize jobs
Attend and organize client, production, and project-management status meetings
Provide pre-production services and manage order-entry processes
Prepare accurate job instructions and communicate job-specific information
Monitor order progress, scheduling concerns, and requests for information or materials
Resolve and escalate production-related problems
Identify and facilitate continuous-improvement opportunities
Monitor page-production services and communicate performance to customers
Notify customers when pages and proofing cycles exceed agreed limits
Support customer retention, loyalty, account satisfaction, and service excellence

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent working experience
5+ years of experience in project management or comparable experience with progressively expanding responsibilities
Background in the pre-media and/or print industry preferred
Excellent Mac computer skills
Ability to learn new programs and platforms
Ability to provide basic troubleshooting
Experience using continuous improvement tools to create and track metrics
Strong project management, organizational, and time-management skills
Proven track record with strong and effective client relationships and solution delivery
Superior written and verbal presentation and communication skills
Ability to manage multiple projects in a dynamic environment
Experience working with cross-functional teams internally and client-side
Ability to anticipate client needs and increase volume and profitability
Knowledge of Microsoft Office, including Excel, Word, and PowerPoint
Basic knowledge of Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat, is a plus but not required
Ability to work independently and manage high volumes of information during high-stress situations
Normal office hours with occasional after-hours work to meet deadlines
Successful completion of a pre-employment background and drug screen

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Potential bonus, commission, or incentive program participation