Senior Document Production Associate – 2nd Shift

RR Donnelley

. Provide word processing and document production services for clients .

Posted 10/8/2026full-timeRemote • West Virginia • United StatesSenior💰 $36,900 - $50,900 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in document production and word processing, with advanced skills in MS Office software and a strong attention to detail. Capable of managing sensitive information while ensuring quality and accuracy in a fast-paced team environment.

Highest-signal resume keywords

Document Production ExperienceAdvanced MS Office SkillsStrong Keyboarding SkillsQuality AssuranceCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document ProductionWord ProcessingEditingProofreadingTyping SkillsDocument CreationJob Tracking SystemsQuality AssuranceTroubleshootingTime Management

Soft Skills

Attention to DetailOrganizational SkillsCommunication SkillsTeam CollaborationSelf-Motivation

Tools & Technologies

MS OfficeDocument Production EquipmentEditing SoftwareJob Tracking Software

Industry Keywords

Legal EnvironmentBanking EnvironmentCorporate EnvironmentConfidential Information HandlingService Enhancement

About the role

Key responsibilities & impact

Provide word processing and document production services for clients
Perform document production according to established policies and procedures
Assess job requests, identify the correct production process, and ensure completion throughout the task lifecycle
Edit, proofread, convert, create, transcribe, and otherwise complete document production requests
Use document production equipment, technology, software, and hardware
Coordinate document production services, preparation, intake, and workflow within the team
Troubleshoot complex software and hardware problems
Log and track assigned work
Meet deadlines for accepting, completing, and delivering work
Communicate with peers, supervisors, and clients regarding jobs or deadline issues
Foster continuous service enhancement and client relationship building
Handle sensitive and confidential documents and information
Perform quality assurance on others’ work
Train junior staff members
Assist peer teams with proofreading, design, and document preparation as needed
Interact with clients in person, by phone, and electronically
Follow Williams Lea and client-site policies
Use equipment and supplies cost-efficiently
Complete additional assignments from management
Work Wednesday through Friday, 2:30 p.m.–1:00 a.m. ET, and Saturday/Sunday, 3:00 p.m.–8:00 p.m. ET

Requirements

What you’ll need

High school diploma or equivalent required
Higher level education preferred or equivalent work experience
Minimum 3 years’ experience, preferably in a legal, banking or large corporate environment
Document production and word processing experience preferred
Advanced skill in MS Office software (Word, Excel, PowerPoint)
Strong keyboarding and typing skills
Adept with software programs for editing and/or creating documents
Knowledge of a legal timekeeping or job tracking system preferred
Ability to work in a fast-paced, team environment, independently and collaboratively
Ability to prioritize work, balance projects and meet deadlines
Strong attention to detail and organizational skills, with emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions conforming to business needs and policy
Ability to troubleshoot complex or advanced tasks, equipment, or software concerns and escalate when appropriate
Excellent verbal and written communication skills, including professional telephone and email etiquette
Self-motivated with a positive can-do attitude
Proven customer service skills
Ability to interact effectively with multifunctional teams and diverse backgrounds
Must successfully complete a pre-employment background and drug screen

Benefits

Comp & perks

Medical coverage
Dental coverage
Vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Overtime pay may be available
Shift differential may be available
Call-in pay may be available
Stand-by pay may be available