Senior Document Production Associate – 2nd Shift

RR Donnelley

. Provide word processing and document production services for clients .

Posted 9/15/2026full-timeRemote • Ohio • United StatesSenior💰 $18 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates advanced proficiency in MS Office software, particularly in Word, Excel, and PowerPoint, while managing document production and quality assurance in a fast-paced environment. Capable of handling sensitive information with strong attention to detail and effective communication skills.

Highest-signal resume keywords

Document Production ExperienceAdvanced MS Office SkillsStrong Keyboarding SkillsAttention to DetailCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Document ProductionWord ProcessingEditingProofreadingTyping SkillsQuality AssuranceJob Tracking SystemsTroubleshootingTime ManagementData Entry

Soft Skills

Communication SkillsOrganizational SkillsTeam CollaborationSelf-MotivationPositive Attitude

Tools & Technologies

MS OfficeDocument Editing SoftwareLegal Timekeeping Systems

Industry Keywords

Legal EnvironmentBanking EnvironmentCorporate EnvironmentConfidential Information HandlingService Enhancement

About the role

Key responsibilities & impact

Provide word processing and document production services for clients
Perform document production work according to established policies and procedures
Assess job requests, identify the correct production process, and ensure completion throughout the task lifecycle
Edit, proofread, convert, create, transcribe, or otherwise complete document production requests
Use required equipment, technology, software, and hardware
Assist with coordination of document production services, preparation, intake, and team workflow
Troubleshoot complex software or hardware problems
Log and track all assigned work
Meet deadlines for accepting, completing, and delivering work
Communicate with peers, supervisors, and clients regarding jobs or deadline issues
Foster continuous service enhancement and client relationship building
Handle sensitive and confidential documents and information
Perform quality assurance on others’ work
Train junior staff members
Assist peer teams with proofreading, design, and document production as needed
Interact with clients in person, by phone, or electronically
Follow Williams Lea and client site policies
Use equipment and supplies cost-efficiently
Work Wednesday–Sunday, 2:00–11:00 p.m. CT

Requirements

What you’ll need

High school diploma or equivalent required
Higher level education preferred or equivalent work experience
Minimum 3 years’ experience, preferably in a legal, banking, or large corporate environment
Document production and word processing experience preferred
Advanced skill in MS Office software (Word, Excel, PowerPoint)
Strong keyboarding and typing skills
Adept with software programs for editing and/or creating documents
Knowledge of a legal timekeeping or job tracking system preferred
Ability to work in a fast-paced team environment, independently and collaboratively
Ability to prioritize work, balance projects, and meet deadlines
Strong attention to detail and organizational skills, with emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions conforming to business needs and policy
Ability to troubleshoot complex or advanced tasks, equipment, or software concerns and escalate appropriately
Excellent verbal and written communication skills, including professional telephone and email etiquette
Self-motivated with a positive can-do attitude
Proven customer service skills
Ability to interact effectively with multifunctional and diverse backgrounds
Must successfully complete pre-employment background and drug screens

Benefits

Comp & perks

Medical, dental, and vision coverage
Paid time off
Disability insurance
401(k) with company match
Life insurance
Voluntary supplemental insurance coverages
Parental leave
Adoption assistance
Tuition assistance
Employer/partner discounts
Potential overtime pay
Shift differential pay
Call-in pay
Stand-by pay