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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in e-billing processes, client billing guidelines, and financial analysis while maintaining compliance with internal protocols. Proficient in managing billing systems and providing exceptional customer service in a fast-paced environment.
Highest-signal resume keywords
E-Billing ExperienceMicrosoft Excel ProficiencyClient Billing GuidelinesAnalytical SkillsCustomer Service Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
E-Billing ManagementData AnalysisBudget ProjectionsInvoice SubmissionSpreadsheet CreationDocument Management SystemsAccruals ExecutionComplex Problem SolvingReport GenerationProcess Improvement
Soft Skills
Interpersonal SkillsTeam CollaborationOrganizational SkillsTime ManagementCommunication Skills
Tools & Technologies
AderantElite/Elite 3EMicrosoft OfficeClient Web ApplicationsE-Billing Vendor Systems
Industry Keywords
Law FirmProfessional OrganizationBilling ProcessesClient TransitionsCompliance
About the role
Key responsibilities & impact- Prepare client bills and administer daily billing processes
- Research, analyze, troubleshoot, and resolve billing problems
- Prepare client budget projections and assist with collections
- Interpret and communicate client billing guidelines
- Coordinate special billing arrangements
- Work with the client’s E-billing Manager on ad hoc e-bill management and client requests
- Submit electronic invoices and accruals to clients monthly
- Oversee client transitions to e-billing and provide follow-up support to attorneys and clients
- Handle complex e-submission assignments for key corporate clients
- Ensure compliance with client guidelines, internal protocol, and firm guidelines
- Act as subject matter expert and liaison between billing attorneys, secretarial staff, and client e-billing staff
- Coordinate invoice resubmissions and corrective actions
- Maintain client data in billing systems and external client web applications
- Execute accruals, budgets, data requests, and information requests
- Support e-billing systems by managing user accounts, passwords, security levels, budgets, status reports, and matter profiles
- Analyze complex client accounts involving collections, rates, reduced invoices, and rejected invoices
- Provide status updates and action plans to client partners and supervisors/managers
- Train new Billing Analysts and Associates
- Guide workflow for junior team members
- Serve as a subject matter expert and support resource for billing staff
- Keep the team current on relevant billing topics and activity
- Collaborate with financial colleagues to resolve issues
- Communicate issues and resolutions timely, effectively, and professionally
- Serve as backup to fellow team members
- Recommend process and procedural improvements and document enhancements
- Update documentation for billing arrangements and processes
- Interact professionally with clients in person, by phone, and electronically
- Complete special projects as assigned
- Follow Williams Lea and client site policies
- Perform daily departmental duties as assigned
Requirements
What you’ll need- Associate’s or bachelor’s degree preferred with concentration in Business, Accounting, or Finance; commensurate experience may be considered in lieu of education
- Strong analytical and critical thinking skills
- Minimum four years of e-billing experience in a law firm or professional organization required; five years or more preferred
- Hands-on familiarity with multiple e-billing vendor systems and outside counsel guidelines
- Strong interpersonal skills and ability to work as a team player
- Superior customer service skills
- Ability to work in a challenging and dynamic environment
- Self-directed with a strong work ethic; capable of working independently with limited supervision
- Ability to work outside established business hours and adjust personal schedule to meet deadlines
- Ability to multitask and meet stringent deadlines in a fast-paced work environment
- Excellent organizational and time-management skills
- Demonstrated proficiency with Microsoft Office products and MS Excel, including pivot tables, graphs, formulas, and macros
- Experience working with client Document Management Systems (DMS)
- Ability to create spreadsheets, manipulate data, and generate reports
- Excellent verbal and written communication skills, with ability to effectively present results to senior management
- Ability to perform well in a cross-functional environment and interface effectively with senior management, vendors, and client staff
- Ability to handle sensitive matters professionally and confidentially
- Experience with Aderant or Elite/Elite 3E and/or business intelligence products strongly preferred
- Ability to work overtime as needed during peak or critical periods
- Ability to maintain the highest level of confidentiality
- Successful completion of pre-employment background and drug screen required
Benefits
Comp & perks- Medical, dental, and vision coverage
- Paid time off
- Disability insurance
- 401(k) with company match
- Life insurance
- Voluntary supplemental insurance coverages
- Parental leave
- Adoption assistance
- Tuition assistance
- Employer/partner discounts
- Overtime, shift differential, call-in, and/or stand-by pay may be included depending on the role
- First shift schedule