Senior Legal Document Production Associate – 2nd Shift

. Provide word processing and document production services for clients .

Posted 10/15/2026full-timeRemote • West Virginia • United StatesSenior💰 $36,900 - $50,900 per yearWebsite

Key responsibilities & impact

Provide word processing and document production services for clients
Perform document production according to established policies and procedures
Assess job requests, identify the correct production process, and ensure completion throughout the task lifecycle
Edit, proofread, convert, create, transcribe, and otherwise complete document production requests
Use required equipment, technology, software, and hardware
Assist with coordination, preparation, intake, and workflow of document production services
Troubleshoot complex software and hardware problems
Maintain logs and tracking software for assigned work
Meet deadlines for accepting, completing, and delivering work
Communicate with peers, supervisors, and clients regarding jobs or deadline issues
Foster continuous service enhancement and client relationship building
Handle sensitive and confidential documents and information
Perform quality assurance on others’ work
Train junior staff members
Assist peer teams with proofreading, design, and document preparation
Interact with clients in person, by phone, and electronically
Follow Williams Lea and client-site policies
Use equipment and supplies cost-efficiently
Complete other management-assigned tasks

What you’ll need

High school diploma or equivalent required
Higher level education preferred or equivalent work experience
Minimum 3 years’ experience, preferably in a legal, banking, or large corporate environment
Document production and word processing experience preferred
Advanced skill in MS Office software (Word, Excel, PowerPoint)
Strong keyboarding and typing skills
Proficiency with software programs for editing or creating documents
Knowledge of a legal timekeeping or job tracking system preferred
Ability to work in a fast-paced, team environment, independently and collaboratively
Ability to prioritize work, balance projects, and meet deadlines
Strong attention to detail and organizational skills, with emphasis on accuracy and quality
Ability to handle sensitive and/or confidential documents and information
Ability to make independent decisions conforming to business needs and policy
Ability to troubleshoot complex or advanced tasks, equipment, or software concerns and escalate when appropriate
Excellent verbal and written communication skills, including professional telephone and email etiquette
Self-motivated with a positive can-do attitude
Proven customer service skills
Ability to interact effectively with people from multifunctional and diverse backgrounds
Must successfully complete a pre-employment background and drug screen

Comp & perks