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R
Manager, Special Projects
RRTS HOLDINGS, LLC. Lead network-wide operational initiatives across the LTL network from assessment and planning through implementation, adoption, and performance validation .
About the role
Key responsibilities & impact- Lead network-wide operational initiatives across the LTL network from assessment and planning through implementation, adoption, and performance validation
- Build project plans with objectives, milestones, accountabilities, risks, and measurable outcomes
- Partner with Service Center Management, Regional Leadership, Linehaul, Fleet, Safety, Maintenance, Customer Service, and Operations teams
- Support service center startups, expansions, restructures, and other business-critical operational changes
- Provide decision-ready project updates and performance insights to senior leadership
- Analyze service center metrics across service, safety, productivity, profitability, equipment utilization, claims, and operating efficiency
- Conduct structured operational assessments across pickup and delivery, dock, linehaul, routing, staffing, equipment, and customer service functions
- Identify root causes and implement corrective action plans with clear owners, deadlines, and performance measures
- Establish repeatable best practices sustainable locally and scalable across the network
- Provide backup senior operational leadership, including Service Center Manager coverage
- Lead daily pickup and delivery, dock, linehaul, customer service, and administrative operations during assigned coverage periods
- Maintain operational continuity, service commitments, employee safety, customer experience, and financial performance
- Make timely operating decisions, resolve escalated challenges, and ensure team accountability
- Maintain compliance with company policies, safety requirements, DOT regulations, and operating procedures
- Align staffing, labor plans, schedules, and daily execution with freight volumes and service requirements
- Monitor productivity, utilization, service performance, safety, claims, and cost controls
- Coach and develop supervisors, drivers, dock employees, customer service employees, and administrative staff
- Conduct a comprehensive operational review and performance improvement plan for the DLS facility
- Measure results, adjust plans, and establish operating disciplines supporting sustained performance
Requirements
What you’ll need- Minimum of eight years of progressive LTL operations experience
- Deep working knowledge of pickup and delivery, dock operations, linehaul, terminal management, labor planning, and transportation regulations
- Proven experience leading complex operational projects from assessment through implementation
- Demonstrated success managing service center operations and leading teams in fast-moving operating environments
- Strong analytical capability with experience using operational and financial data to identify performance gaps and implement sustainable solutions
- Ability to manage competing priorities, make sound decisions under pressure, and maintain execution discipline across multiple locations
- Strong leadership, communication, organizational, and cross-functional influence skills
- Proficiency with transportation management systems, labor management tools, reporting platforms, and Microsoft Office Suite
- Ability and willingness to travel approximately 75%, including travel to service centers and field locations
- Bachelor’s degree in Business, Supply Chain, Transportation, Logistics, or a related field preferred; equivalent relevant experience will be considered
- Previous experience as a Service Center Manager or in a comparable terminal leadership position
- Experience leading multi-site operational improvement or network transformation initiatives
- Lean, Six Sigma, or other continuous improvement training or experience
- Advanced knowledge of network optimization, labor planning, performance management, and transportation cost control
- Experience supporting service center startups, expansions, restructures, or operational turnarounds
- Ability to perform heavy physical activity and lift objects up to 100 lb
- Occasional work in high, precarious places may be required
Benefits
Comp & perks- Comprehensive benefits package including medical, dental, vision, 401(k), paid time off, and other company-sponsored benefits
- Equal Opportunity Employer