Senior IT Manager, Systems & Operations

RSA Conference

. Lead day-to-day Corporate IT operations and serve as a hands-on technical administrator .

Posted 11/6/2026full-timeRemote • United StatesSenior💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing Corporate IT operations, including Microsoft 365 administration, Intune management, and endpoint security configurations. Proven ability to lead IT projects, establish service standards, and communicate effectively with both technical and non-technical stakeholders.

Highest-signal resume keywords

Microsoft 365 AdministrationMicrosoft Intune ManagementWindows 10/11 AdministrationSaaS Application AdministrationIT Operations Supervision

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Conditional AccessMFASAML/OIDCSCIMRBACWindows AutopilotApple Business ManagerExchange Online AdministrationSharePoint AdministrationTeams Administration

Soft Skills

CommunicationProblem-SolvingCollaborationLeadership

Tools & Technologies

Microsoft 365IntuneDNSSPFDKIMDMARCBitLockerFileVaultDefenderPurview

Industry Keywords

Corporate ITSystems AdministrationMSP ManagementService-Level AgreementsIncident Response

Tech Stack

Tools & technologies

CloudDNSMacOS

About the role

Key responsibilities & impact

Lead day-to-day Corporate IT operations and serve as a hands-on technical administrator
Administer Microsoft 365, Intune, and conditional access policies
Own the operational health and reliability of Corporate IT services
Manage the MSP and other IT service providers
Establish service expectations, SLAs, escalation paths, operating procedures, and measurable support standards
Serve as the Tier 3 escalation point for complex support incidents
Review ticket trends, recurring issues, and systemic failures and drive corrective actions
Maintain IT operating procedures, runbooks, and knowledge-base documentation
Coordinate employee onboarding, offboarding, device replacement, and access-management processes
Manage email, domain, DNS, vendors, licensing, and procurement processes
Lead or substantially contribute to Corporate IT projects aligned with the IT and security strategy roadmap
Collaborate with IT Security and stakeholders on execution of the IT security strategy
Administer Intune for Windows and macOS endpoints
Maintain Windows Autopilot and Apple Business Manager integrations
Manage compliance policies, device configuration profiles, application deployment, and endpoint security configurations
Support BitLocker and FileVault recovery processes
Manage Windows and macOS provisioning standards
Administer Windows 365 Cloud PCs
Own the laptop procurement process and hardware lifecycle processes
Troubleshoot complex endpoint-management problems beyond the MSP’s capabilities
Administer major corporate SaaS applications, including account management, SSO integration, and SCIM provisioning
Support identity/access management, device compliance, SaaS security configuration, incident response, Defender/Purview, phishing remediation, and system audits
Translate technical problems into operational and business impact
Communicate with executives and nontechnical teams
Establish standard processes, clarify ownership, prioritize requests, document systems, and work with internal teams and external providers

Requirements

What you’ll need

5+ years of progressive corporate IT / systems administration experience
2+ years supervising IT operations, an MSP, technical vendors, or equivalent service-delivery relationships
Advanced Microsoft 365 and Entra ID administration experience
Strong Microsoft Intune experience across Windows and macOS
Practical experience with Conditional Access, MFA, Enterprise Applications, SAML/OIDC, SCIM, RBAC, and B2B/guest identities
Windows 10/11 administration and troubleshooting
macOS administration and Apple Business Manager experience
Exchange Online, SharePoint, OneDrive and Teams administration
Working knowledge of DNS, SPF, DKIM and DMARC
SaaS application administration and lifecycle management
Experience working with an MSP-managed support model
Must have residency in California, Colorado, Florida, Kansas, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Texas, Utah, Virginia, or Washington

Benefits

Comp & perks

Employer-subsidised medical, dental, and vision insurance
401K retirement employer match
Home office equipment stipend
Monthly technology stipend
Thirteen paid holidays per calendar year
Flexible personal time off
Annual employee bonus dependent on company and personal performance
Annual company-wide offsite
Fully remote team operating across the United States