RSA Conference

IT Support

• Lead day-to-day Corporate IT operations and serve as a hands-on technical administrator
• Administer Microsoft 365, Intune, and conditional access policies
• Own the operational health and reliability of Corporate IT services
• Manage the MSP and other IT service providers
• Establish service expectations, SLAs, escalation paths, operating procedures, and measurable support standards
• Serve as the Tier 3 escalation point for complex support incidents
• Review ticket trends, recurring issues, and systemic failures and drive corrective actions
• Maintain IT operating procedures, runbooks, and knowledge-base documentation
• Coordinate employee onboarding, offboarding, device replacement, and access-management processes
• Manage email, domain, DNS, vendors, licensing, and procurement processes
• Lead or substantially contribute to Corporate IT projects aligned with the IT and security strategy roadmap
• Collaborate with IT Security and stakeholders on execution of the IT security strategy
• Administer Intune for Windows and macOS endpoints
• Maintain Windows Autopilot and Apple Business Manager integrations
• Manage compliance policies, device configuration profiles, application deployment, and endpoint security configurations
• Support BitLocker and FileVault recovery processes
• Manage Windows and macOS provisioning standards
• Administer Windows 365 Cloud PCs
• Own the laptop procurement process and hardware lifecycle processes
• Troubleshoot complex endpoint-management problems beyond the MSP’s capabilities
• Administer major corporate SaaS applications, including account management, SSO integration, and SCIM provisioning
• Support identity/access management, device compliance, SaaS security configuration, incident response, Defender/Purview, phishing remediation, and system audits
• Translate technical problems into operational and business impact
• Communicate with executives and nontechnical teams
• Establish standard processes, clarify ownership, prioritize requests, document systems, and work with internal teams and external providers

Explore Senior IT Manager, Systems & Operations at RSA Conference. Review requirements and application details.

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Senior IT Manager, Systems & Operations