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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on clear verbal communication and active listening. Proficient in data entry and navigating multiple computer systems while maintaining confidentiality and compliance.
Highest-signal resume keywords
Customer-Service ExperienceClear Verbal CommunicationAccurate Data-Entry SkillsBasic Computer ProficiencyCompliance and Quality Requirements
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCustomer ServicePledge ProcessingDonation RecordingScript Following
Soft Skills
Active ListeningDependable Work HabitsProfessionalism
Tools & Technologies
Windows 11USB Noise-Canceling HeadsetWired High-Speed InternetDirect Ethernet Connection
Certifications & Qualifications
Required Certification
Industry Keywords
Nonprofit SupportFundraising CampaignsConfidentialityRemote Work
About the role
Key responsibilities & impact- Receive inbound donor calls
- Provide courteous and professional caller support
- Follow approved scripts and campaign procedures
- Accurately record pledge and donation information
- Verify donor and transaction details
- Navigate multiple computer systems during calls
- Maintain confidentiality
- Follow compliance and quality requirements
- Meet established attendance and performance expectations
- Support nonprofit organizations and donors responding to established fundraising campaigns
- Process donor pledges or contributions accurately
Requirements
What you’ll need- High school diploma or GED
- Six months or more of remote customer-service experience OR at least one year of onsite customer-service experience
- Clear verbal communication
- Strong active-listening skills
- Accurate data-entry skills
- Basic computer proficiency
- Ability to work across multiple systems while communicating
- Dependable and professional work habits
- Quiet, dedicated workspace at home
- Windows 11 computer
- Minimum 8GB RAM; 16GB recommended
- USB noise-canceling headset
- Wired high-speed internet
- Direct Ethernet connection
- Quiet and distraction-free workspace
- Required certification must be completed before servicing
- Eligibility may depend on experience, location, equipment, background requirements, and certification results
- MacBooks, Chromebooks, tablets, and Wi-Fi-only connections cannot be used
Benefits
Comp & perks- 100% remote work
- Flexible servicing intervals and schedule selection
- Daytime, evening, and nighttime servicing opportunities
- Independent contractors manage their own schedules and accept commitments