Service Experience Specialist

RSC Virtual Staffing

. Assist customers with general service inquiries .

Posted 11/8/2026full-timeRemote • Mississippi • United StatesMid-LevelSenior💰 $12 - $15 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by assisting clients with inquiries, reservations, and concerns while maintaining accurate records and following established procedures. Proficient in using online systems and capable of learning new software to enhance service delivery.

Highest-signal resume keywords

Customer ServiceClear Speaking VoiceProfessional Telephone EtiquetteBasic Computer SkillsClient-Specific Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer CareReservation SupportRoadside Assistance CoordinationInformation EntryRecord Maintenance

Soft Skills

Good JudgmentListening SkillsProblem SolvingReliabilityAttention to Detail

Tools & Technologies

Windows 11 ComputerHeadsetOnline Systems

Certifications & Qualifications

High School DiplomaGEDClient-Specific Certification

Industry Keywords

Inbound Service ProgramsFinancial ServicesCustomer InteractionsService InquiriesIndependent Contractor

About the role

Key responsibilities & impact

Assist customers with general service inquiries
Support travelers with reservations and trip-related questions
Coordinate roadside assistance requests
Respond to financial-service customer needs
Provide sales assistance and customer care
Support additional inbound service programs
Listen carefully to customer concerns and identify appropriate solutions
Provide accurate information about services, accounts, or reservations
Follow established procedures when handling customer requests
Enter information into online systems while speaking with customers
Maintain clear, complete records of customer interactions
Escalate complex concerns through appropriate support channels
Represent the client professionally during each interaction

Requirements

What you’ll need

High school diploma or GED (preferred qualification)
Clear speaking voice and professional telephone etiquette
Strong reading, writing, and basic computer skills
Ability to learn new software and follow detailed instructions
Good judgment when handling customer information
Reliable attendance during selected servicing intervals
Dedicated, quiet workspace at home
Stable high-speed internet connection
Some client programs require a compatible Windows 11 computer, headset, and other equipment
Residence in an eligible state may be required
Successful completion of applicable screening may be required
Client-specific certification may be required
Approved computer and internet equipment may be required
Meeting individual program qualifications may be required
This is a 1099 independent-contractor opportunity; contractors are responsible for their own applicable tax obligations and business expenses

Benefits

Comp & perks

Work from an appropriate home-office environment
Explore servicing schedules that fit your availability; scheduling options depend on the client
Opportunities to broaden customer-service experience across travel, roadside assistance, financial services, and general support
Information and resources to help qualified applicants understand registration, certification, and onboarding steps