RSI Security

Consultant

• Provide intermediate remote Tier 2 support and resolve technical and security issues within SLAs
• Administer and configure Addigy for macOS, iPadOS, and iOS and Datto RMM for Windows
• Execute weekly data governance checks to verify backups and basic tool health
• Escalate backup failures to the accountable System Administrator
• Manage technical projects under individual Statements of Work, including endpoint imaging, O365/Active Directory user provisioning and deprovisioning, network troubleshooting, and vulnerability remediation
• Maintain real-time client documentation in IT Glue
• Author technical FAQs and support knowledge transfer
• Assist with automation scripts and recommend basic infrastructure enhancements
• Meet response, resolution, governance, and documentation acceptance criteria

Explore IT Systems Support Consultant – Tier 2 at RSI Security. Review requirements and application details.

Open roles

IT Systems Support Consultant – Tier 2