Project Manager, Client Services

RTB House

. Build and maintain operational tools, systems, and automations supporting day-to-day Client Services activities .

Posted 11/3/2026full-timeRemote • PolandJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational tools and systems to enhance Client Services activities, with a strong focus on automation, CRM management, and effective communication with stakeholders. Proficient in leveraging AI solutions to streamline workflows and maintain data integrity.

Highest-signal resume keywords

Revenue Operations ExperiencePipedrive AdministrationAI Tools ProficiencyData Management SkillsBusiness Analysis Expertise

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

AutomationCRM Data HygieneBusiness AnalysisSQLWorkflow Configuration

Soft Skills

CommunicationTrainingStakeholder Engagement

Tools & Technologies

PipedriveSalesforceAsanaZapierClaude

Industry Keywords

Client ServicesOperational HandoffsAccount ManagementCross-Sell PipelineBest-Practice Guides

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Build and maintain operational tools, systems, and automations supporting day-to-day Client Services activities
Eliminate manual and repetitive tasks through automation
Drive Pipedrive adoption and maintain high CRM data hygiene
Ensure accurate and reliable cross-sell pipeline and account activity reporting
Use Claude and other AI solutions to prototype workflows, automate processes, and create reusable tools for commercial teams
Standardize Account Management deliverables, including business reviews, growth plans, campaign recaps, and renewal proposals
Define quality benchmarks and templates
Review account outputs against established standards to drive consistency across client portfolios
Establish and optimize operational handoffs, including new-client intake and technical alignment on campaign launches
Enable teams through hands-on onboarding and knowledge-sharing sessions
Maintain current documentation and best-practice guides

Requirements

What you’ll need

2–5 years of commercial experience in revenue operations, business systems, sales/client services enablement, business analysis, or a related operational field
Fluency in English, written and verbal
Confidence to communicate, train, and present solutions to stakeholders at all levels
Experience configuring or administering business tools and workflows such as Pipedrive, Salesforce, Asana, Zapier, or Make
Hands-on experience with AI tools such as Claude, ChatGPT, or Gemini
Demonstrated ability to turn AI capabilities into practical daily workflows
Comfort working with structured data, maintaining clean pipelines, and establishing structured processes in evolving environments
Basic SQL is a plus
Bachelor’s degree in Business, Information Systems, Operations, or a related field, or equivalent practical experience

Benefits

Comp & perks

Flexible cooperation hours with autonomy in organizing your daily delivery
Schedule flexibility for cross-time-zone collaboration with US partners
Structured onboarding program
Account Management Buddy to support ramp-up
Direct access to enterprise-grade AI technologies
Culture that actively fosters operational experimentation