Customer Resilience Manager – Customer Success

Rubrik, Inc.

. Drive all aspects of the post-sales journey for select Enterprise Accounts .

Posted 10/5/2026full-timeRemote • United StatesSeniorLead💰 $164,600 - $246,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on driving product adoption, maximizing ROI, and ensuring high customer satisfaction. Proven ability to manage customer lifecycles and collaborate effectively with cross-functional teams to achieve business goals.

Highest-signal resume keywords

Customer Success ManagementEscalation ManagementAccount ManagementStakeholder CommunicationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementProduct Adoption TrackingRoot Cause AnalysisPerformance BenchmarkingTechnical Account Management

Soft Skills

Excellent Communication SkillsInterpersonal SkillsTeamwork SkillsPresentation SkillsRelationship Building

Certifications & Qualifications

Bachelor's Degree in Computer-Related Discipline

Industry Keywords

Enterprise AccountsCustomer SatisfactionProactive Account ManagementBusiness GoalsTechnical Stakeholders

About the role

Key responsibilities & impact

Drive all aspects of the post-sales journey for select Enterprise Accounts
Act as driver, customer advocate, and primary point of contact between Rubrik and select clients
Manage customer lifecycles, maximize ROI, and coordinate achievement of business goals and objectives
Partner with customers to accelerate adoption, time to value, engagement, and satisfaction
Drive product enhancements and manage escalations
Become familiar with account backgrounds, stakeholders, goals, requirements, and expectations
Ensure timely responses and communications to provide high customer satisfaction
Jointly develop and execute customer success plans
Own the customer's overall journey, experience, and touch points with Rubrik
Monitor customer environments and identify proactive activities to prevent issues
Provide insights, performance benchmarking, and recommendations
Own product activation and usage, track adoption against goals, and close gaps
Drive renewals and prevent churn
Collaborate with Sales, Marketing, Engineering, PM, and IT
Engage Support, Escalation, and Engineering teams as needed
Manage account and case escalations and create virtual cross-functional teams
Drive continuous improvement and processes to prevent escalations
Develop POC awareness and generate weekly reports
Initiate conference calls, provide stakeholder updates, and drive escalations to closure
Coordinate, craft, and deliver Root Cause Analysis documents
Monitor top issues and trends and take proactive action
Own the full customer lifecycle, including onboarding, product adoption, growth, and renewal

Requirements

What you’ll need

8+ years of experience in a customer success and/or technical account management role in a technology-based company
Bachelor's degree in a computer-related discipline preferred
Ability to coordinate and lead required resources to address customer requirements
Excellent presentation, written, and verbal communication skills
Ability to present to and communicate with executive audiences
Ability to tailor messaging and tone for technical stakeholders through C-level executives
Proven experience with escalation management and proactive account management at the global enterprise level
Excellent interpersonal and teamwork skills
Proven ability to build working relationships at all levels of management
Proven ability to partner with multiple teams and customers outside their direct influence
Able to travel to other locations and customer sites on occasion
Willing to work outside standard business hours when situations dictate

Benefits

Comp & perks

Bonus potential
Equity
Benefits
Reasonable accommodations for qualified applicants and employees with disabilities