Senior Customer Advocacy Manager

. Build and manage a pipeline of customer story candidates across verticals, use cases, and geographies .

Posted 9/25/2026full-timeRemote • United StatesSenior💰 $167,100 - $250,700 per yearWebsite

Tools & technologies

CloudCyber Security

Key responsibilities & impact

Build and manage a pipeline of customer story candidates across verticals, use cases, and geographies
Lead customer discovery conversations and surface operational impact of Rubrik's platform
Write and produce customer stories, video briefs, executive one-pagers, and event-ready abstracts
Own and operate the CXO Visionaries executive community program end to end
Develop CXO Visionary profiles and manage the Visionaries award program
Oversee the Visionary spotlight in Rubrik's monthly CXO newsletter
Recruit and onboard Visionary members and connect them with speaking and earned media opportunities
Coordinate exclusive threat intelligence access with Rubrik Zero Labs
Develop product and cyber resilience fluency and ensure technically accurate customer stories
Identify repeatable customer outcome patterns across environments and threat types
Build scalable tracking systems and manage intake, production, review, and approval workflows
Manage customer story processes for quarterly earnings and define quality standards
Track story usage and impact across sales, events, PR, and executive engagements
Partner with PR, communications, sales, field, product, engineering, cloud, ecosystem alliance, EBC, CXO Transformation, and Experiences teams
Coordinate CXO customer speaker sourcing and event logistics
Manage external writers, videographers, and agencies with clear briefs, timelines, and quality reviews

What you’ll need

12+ years of experience in product marketing, product management, technical marketing, technical content strategy, or a closely adjacent field
Direct ownership of a customer story, reference, or executive community program
Solid background in data protection, cybersecurity, data infrastructure, cyber resilience, backup, AI or similar
Technical fluency sufficient to hold substantive conversations with CISOs or IT leaders about ransomware recovery, identity resilience, or hybrid cloud data protection
Ability to recognize when an outcome claim does not hold up
Ability to write clearly and specifically about complex technical topics for senior business audiences
Strong interviewing instincts and ability to draw out authentic stories
Experience working in or closely alongside enterprise sales environments
Practical understanding of how customer proof points factor into deals and executive conversations
Preferred: experience managing executive community, customer advisory, or peer network programs
Preferred: experience at a company that navigated rapid scale or a major platform transition

Comp & perks