Senior Solutions Architect – Post-Sales

RudderStack

. Partner with Customer Success Managers as the technical lead for a portfolio of EMEA accounts .

Posted 10/3/2026full-timeRemote • United KingdomSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer data strategy, technical onboarding, and migration management while effectively communicating with customers to ensure their technical success. Proficient in modern web services and cloud infrastructure, with a strong focus on problem-solving and relationship building.

Highest-signal resume keywords

Customer Data StrategyTechnical OnboardingMigration ManagementCloud InfrastructureCustomer-Focused Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ETL ConceptsWeb DevelopmentMobile DevelopmentData PipelinesHigh Availability SystemsMessage Queuing PatternsImplementation PlansSDKsEvent StreamingIdentity Resolution

Soft Skills

Emotional IntelligenceProactiveOrganisedTrust BuildingEmpathy

Tools & Technologies

Amazon Web ServicesGoogle Cloud PlatformMicrosoft AzureSegmentMParticleGA4

Industry Keywords

Customer SuccessTechnical Account ManagementSolutions EngineeringData AnalyticsData Science

Tech Stack

Tools & technologies

AWSAzureCloudETLGoogle Cloud Platform

About the role

Key responsibilities & impact

Partner with Customer Success Managers as the technical lead for a portfolio of EMEA accounts
Own customers' technical success from onboarding onward
Lead customer onboarding and ensure customers are set up properly and realize value quickly
Design and manage migration strategies from platforms such as Segment, mParticle, GA4, or in-house pipelines
Develop and guide customers through implementation plans
Serve as the primary contact for technical questions across SDKs, event streaming, warehouses, reverse ETL, and identity resolution
Run product training sessions tailored to each customer's team and use case
Identify gaps in platform usage and demonstrate relevant features that solve customer problems and add value
Advise customers on customer data strategy and architecture design
Gather customer feedback and share it with Product and Engineering teams to influence the roadmap
Develop subject matter expertise on the customer data landscape and RudderStack's role in it
Run occasional onsite customer sessions for relationship building, onboarding, and workshops
Act as an escalation point for technical incidents and work with Engineering and Support to resolve critical customer issues

Requirements

What you’ll need

5+ years in a customer-facing technical role such as Solutions Engineer, Solutions Architect, Technical Account Manager, or Implementation/Professional Services Consultant
8+ years of progressive professional experience supporting technical products
Proactive and self-driven
High emotional intelligence; able to build trust and handle difficult conversations calmly and empathetically
Ability to understand how technology works under the hood and pick up technical concepts quickly
Customer-focused problem-solving ability
Lifelong learner who enjoys acquiring and sharing knowledge
Organised, driven, and able to switch context quickly across multiple accounts
Strong understanding of modern web services, mobile apps, and cloud infrastructure such as Amazon Web Services, Google Cloud Platform, and Microsoft Azure
Professional experience in areas including web development, mobile development, device platforms and architectures, ETL concepts and workflows, high availability systems and business continuity, message queuing patterns, and pipeline design
Bonus: experience leading platform migrations or large-scale enterprise implementations
Bonus: experience building websites or mobile apps, or working with ETL or data pipelines
Bonus: experience in marketing or advertising and understanding technical customer-data challenges
Bonus: experience with data analytics, data science, AI, or machine learning

Benefits

Comp & perks

Remote-first work arrangement
Occasional travel to customer sites, with a few trips per year
Opportunity to work with talented engineers and open-source technology
Professional learning and knowledge-sharing opportunities