RudderStack

Solutions Engineer

• Partner with Customer Success Managers as the technical lead for a portfolio of EMEA accounts
• Own customers' technical success from onboarding onward
• Lead customer onboarding and ensure customers are set up properly and realize value quickly
• Design and manage migration strategies from platforms such as Segment, mParticle, GA4, or in-house pipelines
• Develop and guide customers through implementation plans
• Serve as the primary contact for technical questions across SDKs, event streaming, warehouses, reverse ETL, and identity resolution
• Run product training sessions tailored to each customer's team and use case
• Identify gaps in platform usage and demonstrate relevant features that solve customer problems and add value
• Advise customers on customer data strategy and architecture design
• Gather customer feedback and share it with Product and Engineering teams to influence the roadmap
• Develop subject matter expertise on the customer data landscape and RudderStack's role in it
• Run occasional onsite customer sessions for relationship building, onboarding, and workshops
• Act as an escalation point for technical incidents and work with Engineering and Support to resolve critical customer issues

Senior Solutions Architect – Post-Sales