Provider Success Associate

Rula

. Serve as a trusted partner to providers .

Posted 9/15/2026full-timeRemote • United StatesJuniorMid-Level💰 $93,000 - $106,400 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in relationship management and consultative problem-solving to enhance provider engagement and retention. Proficient in maintaining a portfolio of business while effectively communicating key metrics to drive growth in healthcare settings.

Highest-signal resume keywords

Customer Success ExperienceAccount ManagementCRM ExperienceEffective CommunicationOrganizational Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InterpretationMetrics CommunicationPortfolio ManagementConsultative Problem-Solving

Soft Skills

Relationship ManagementCollaboration

Tools & Technologies

Salesforce

Industry Keywords

HealthcareHigh-Growth Start-UpCustomer-Facing Role

About the role

Key responsibilities & impact

Serve as a trusted partner to providers
Build meaningful relationships with providers
Help providers get the most out of their partnership with Rula
Manage an individual portfolio/book of business
Use consultative problem-solving, relationship management, and data to understand provider goals
Remove barriers and identify opportunities to grow providers’ practices
Drive provider engagement, retention, and growth
Collaborate across teams to continuously improve the provider experience
Help providers build thriving practices and deliver measurable outcomes
Advance Rula’s mission to make mental healthcare work for everyone

Requirements

What you’ll need

Equivalent of 2+ years of experience in Customer Success, Account Management, Sales, or similar fields
Experience in an external customer-facing role where effective and succinct written and verbal communication is crucial
Experience working in a cross-functional professional environment with internal and external stakeholders
Experience independently maintaining an individual book of business, requiring strong organizational skills
Experience understanding, interpreting, communicating, and impacting key metrics
CRM experience, preferably Salesforce (preferred)
Experience in a high-growth start-up environment (preferred)
Experience working in healthcare (preferred)
Must be based in the United States; currently not hiring in Hawaii
Must be currently eligible to work in the United States of America
Must not require visa sponsorship to continue working in the United States of America

Benefits

Comp & perks

100% remote work environment
Attractive pay and benefits
Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access
Generous time-off policies, including 2 company-wide shutdown weeks each year
Paid parental leave for birthing, non-birthing, adopting, and fostering parents
Employee Assistance Program (EAP)
Quarterly department stipend for team-building activities or in-person gatherings
Community and employee resource groups
New hire home office stipend
$50 monthly stipend for internet or cell phone expenses
Year-round wellness initiatives
$50/month wellness stipend
Equity offered (compensation extras)