Psychiatric Complaints and Grievances Specialist

Rula

. Own the clinical review and resolution of psychiatric complaints and grievances .

Posted 10/12/2026full-timeRemote • United StatesMid-LevelSenior💰 $128,000 - $149,150 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in outpatient psychiatric care, quality improvement, and effective communication within a telehealth environment. Proficient in clinical workflows and EHR systems while providing empathic feedback to enhance patient care.

Highest-signal resume keywords

Active PMHNP LicenseOutpatient Psychiatric PracticeQuality Improvement ExperienceEHR ProficiencyStrong Communication Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Psychiatric CareChart ReviewQuality AssuranceFeedback DeliveryClinical Documentation

Soft Skills

Empathic CommunicationAdaptabilityProblem-Solving

Tools & Technologies

EHR PlatformsTelehealth Systems

Certifications & Qualifications

Board Certification as PMHNPCPHQ Certification

Industry Keywords

Psychiatric ComplaintsGrievances ResolutionRemote PracticeClinical QualityPatient Care Panel

About the role

Key responsibilities & impact

Own the clinical review and resolution of psychiatric complaints and grievances
Investigate cases through chart review and provider outreach
Render clear and fair determinations about quality, safety, or appropriateness of care
Resolve and document each case within expected SLAs
Identify recurring patterns and surface them to Psych Quality leadership
Collaborate with Psych Clinical Quality NPs, Psychiatric Patient Programs NP, and non-clinical Psych support teams
Maintain a small direct patient-care panel comprising approximately 30% of working time
Build the patient-care panel after gaining command of the complaints-and-grievances pathway
Practice using the same platform, workflows, and documentation standards as reviewed providers
Provide direct and empathic feedback to peer clinicians
Report as an individual contributor to the Associate National Medical Director
Contribute to improving quality of care across Rula's psychiatric network

Requirements

What you’ll need

Active, unrestricted PMHNP license
Minimum of 3 years of outpatient psychiatric practice
Valid CA DEA registration
Current Board Certification as a PMHNP (ANCC or AANP)
3+ years of experience providing comprehensive psychiatric care in a fully remote telehealth setting
Familiarity with clinical and safety considerations of remote practice
1+ years of experience in a dedicated quality improvement, chart audit, or peer coaching role
Experience delivering feedback or education to psychiatric providers, particularly in a 1099 or non-traditional employment model
Strong written and verbal communication skills
Ability to deliver empathic, direct, and succinct feedback to peer clinicians
Ability to hold clinical or safety standards under pressure
Proficiency with modern EHR and clinical workflow platforms
Comfort learning new systems quickly
Strong technical aptitude and adaptability
Preferred: Active CPHQ certification
Preferred: Experience using AI or AI-augmented tools in clinical workflows
Preferred: Active PMHNP licensure in multiple states, with preference for Florida, Tennessee, Georgia, and/or New York
Preferred: Experience contributing to clinical L&D content

Benefits

Comp & perks

100% remote work environment
Attractive pay and benefits
Medical, dental, vision, life, disability, and FSA/HSA
401(k) plan access
2 company-wide shutdown weeks each year for self-care (for most employees)
Paid parental leave for birthing, non-birthing, adopting, and fostering parents
Employee Assistance Program (EAP)
Quarterly department stipend for team-building activities or in-person gatherings
Community and employee resource groups
New hire home office stipend
$50 monthly stipend for internet or cell phone expenses
Year-round wellness initiatives
$50/month wellness stipend
No bonus for this role