Client Success and Fulfilment Coordinator

RunRemote

. Own and coordinate the post-sale fulfilment process from the initial client briefing through to campaign completion .

Posted 9/30/2026full-timeRemote • PhilippinesMid-LevelSenior💰 CA$2,000 - CA$2,500 per monthWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong expertise in client success and project coordination, with a focus on managing multiple campaigns and ensuring timely delivery. Proficient in using social media platforms and AI tools to enhance communication and workflow efficiency.

Highest-signal resume keywords

Client Success ManagementCampaign CoordinationSocial Media ProficiencyProject ManagementAI Tool Utilization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client CoordinationContent ProductionCampaign ReportingProject CoordinationDigital MarketingInfluencer MarketingCreative Project ManagementMulti-Step Deliverables CoordinationExecutive AssistanceProcess Improvement

Soft Skills

Exceptional Communication SkillsHighly OrganizedDetail-OrientedProactive MindsetStrong Attention to Detail

Tools & Technologies

Google WorkspaceSlackCRM PlatformsVendastaAI ToolsClaudeChatGPT

Industry Keywords

Social Media PlatformsCampaign TimelinesClient BriefingCreative ConceptsContent SubmissionsFast-Paced EnvironmentNorth American Business Hours

About the role

Key responsibilities & impact

Own and coordinate the post-sale fulfilment process from the initial client briefing through to campaign completion
Join client briefing calls with the salesperson and gather all information required to deliver the campaign
Coordinate between clients, creators and internal team members throughout each stage of the campaign
Translate client requirements into clear briefs for creators
Liaise with creators on campaign requirements, creative concepts, scripts, content submissions and timelines
Manage the script approval process between creators and clients, ensuring feedback and revisions are communicated clearly and promptly
Coordinate filming schedules and ensure agreed campaign timelines and SLAs are met
Track content submissions, client approvals, edits and publishing schedules
Keep campaign trackers and internal systems up to date across multiple active campaigns
Monitor campaign progress and proactively flag anything falling behind or requiring escalation
Work closely with sales, marketing and operations to resolve blockers and keep campaigns moving
Coordinate campaign reporting and ensure reports are delivered to clients and relevant sales representatives
Identify opportunities to improve processes, workflows and communication as the business scales
Use AI tools to streamline communication, drafting, organisation and day-to-day workflows
Support occasional executive assistant tasks for the founder, including inbox management, travel coordination and monthly commission-related administration

Requirements

What you’ll need

At least 5 years of strong experience in client success, account coordination, project coordination, account management, executive assistance or a similar role
Experience working with creators, social media, influencer marketing, digital marketing or a creative agency is highly regarded
Experience coordinating content production, campaigns or creative projects
Proficient with social media platforms such as Facebook, Instagram, TikTok and other channels
Experience with reporting, campaign coordination or client-facing operations
Exceptional written and verbal English communication skills
Highly organised and detail-oriented, with the ability to manage multiple campaigns, deadlines, approvals, schedules and moving parts at once
Strong ownership and proactive mindset
Strong attention to detail and follow-through
Experience with Google Workspace, Slack, CRM platforms such as Vendasta, or similar tools
Experience using AI tools such as Claude or ChatGPT
Comfortable working in a fast-paced environment where priorities and requests can change quickly
Strong working knowledge of social media platforms and AI tools, with the ability to quickly learn new systems and processes
Able to work North American business hours
Experience coordinating creative projects, content production or multi-step client deliverables
Previous experience supporting a founder or executive with EA or administrative responsibilities
Experience working directly with small to medium-sized business clients
A strong interest in improving processes, workflows and systems as a business scales

Benefits

Comp & perks

Great opportunities for career growth
Opportunity to work in an amazing environment
100% remote work
Full-time direct-hire independent contractor arrangement