RunRemote

Customer Success Manager

• Own and coordinate the post-sale fulfilment process from the initial client briefing through to campaign completion
• Join client briefing calls with the salesperson and gather all information required to deliver the campaign
• Coordinate between clients, creators and internal team members throughout each stage of the campaign
• Translate client requirements into clear briefs for creators
• Liaise with creators on campaign requirements, creative concepts, scripts, content submissions and timelines
• Manage the script approval process between creators and clients, ensuring feedback and revisions are communicated clearly and promptly
• Coordinate filming schedules and ensure agreed campaign timelines and SLAs are met
• Track content submissions, client approvals, edits and publishing schedules
• Keep campaign trackers and internal systems up to date across multiple active campaigns
• Monitor campaign progress and proactively flag anything falling behind or requiring escalation
• Work closely with sales, marketing and operations to resolve blockers and keep campaigns moving
• Coordinate campaign reporting and ensure reports are delivered to clients and relevant sales representatives
• Identify opportunities to improve processes, workflows and communication as the business scales
• Use AI tools to streamline communication, drafting, organisation and day-to-day workflows
• Support occasional executive assistant tasks for the founder, including inbox management, travel coordination and monthly commission-related administration

Client Success and Fulfilment Coordinator

AI Engineer

• Translate client requirements and Statements of Work into practical AI and software solutions
• Analyse business problems and determine the best technical approach independently
• Build working prototypes and foundational solutions for later productionisation
• Develop AI-powered workflows that automate repetitive business processes
• Integrate software, platforms, databases and APIs
• Build front-end, back-end, database and dashboard components as required
• Use ChatGPT, Claude, automation platforms and LLMs to develop and improve solutions
• Work with Zapier, n8n, MCP and browser automation
• Connect or automate legacy and limited-API business systems
• Research new technologies and approaches as needed
• Test, troubleshoot and continuously improve functionality
• Document workflows, technical decisions, changes and processes for handover
• Build reusable solutions that can be adapted, repackaged or white-labelled
• Collaborate with Elliot, the wider consulting team and the client's senior technology partner
• Communicate clearly and remain responsive as requirements change
• Own projects from initial problem-solving through working prototype and handover

Full-Stack Engineer – AI Automation

Content Creator

• Turn creative briefs, raw footage, B-roll, UGC, and brand assets into polished video content for social media, advertising, and digital channels
• Edit short-form videos and repurpose content into formats and creative variations for different platforms and campaigns
• Select effective footage, B-roll, hooks, and visual moments
• Produce and organise content according to the content calendar
• Create static graphics, social media creatives, advertising assets, email content, and other digital creative
• Adapt creative assets for campaigns, products, channels, and formats while maintaining brand consistency
• Use AI tools to create and enhance videos, graphics, images, animations, and creative variations
• Convert concepts, avatars, brand assets, and creative direction into finished AI-assisted content
• Use prompting and AI workflows to improve production efficiency while maintaining brand alignment
• Experiment with new AI tools and find more efficient creative workflows
• Collaborate with the Marketing Assistant and founder on priorities, feedback, and creative direction
• Execute briefs with independent creative judgment and suggest stronger alternative approaches
• Research social media trends, creative formats, and relevant content styles
• Manage multiple creative tasks and priorities within the content calendar
• Organise completed assets and maintain a clean, efficient workflow

Client Success and Fulfilment Coordinator

Full-Stack Engineer – AI Automation

AI Content, Creative Specialist