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Runway

Support Representative

Runway

. Resolve high-volume tickets across account access, billing, and plan questions for Free, Standard, Pro, and Max users .

Posted 9/30/2026full-timeRemote • United KingdomMid-LevelSenior💰 £52,000 - £70,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong written communication skills and the ability to manage high-volume ticket workloads effectively. Familiarity with customer support tools and a proactive approach to problem-solving are essential.

Highest-signal resume keywords
High-Volume Ticket ManagementClear Written CommunicationCustomer-Facing ExperienceZendesk ProficiencyProcess-Driven Work

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Attention to DetailCuriosity
Tools & Technologies
ZendeskNotionSlack
Industry Keywords
SaaSTicket ResolutionAccount AccessBillingPlan Questions

About the role

Key responsibilities & impact
  • Resolve high-volume tickets across account access, billing, and plan questions for Free, Standard, Pro, and Max users
  • Use existing macros, playbooks, and AI support-layer suggestions to close tickets accurately and quickly
  • Recognize tickets requiring product judgment or creative-tool troubleshooting and route them to Tier 2 Support or Enterprise
  • Flag recurring questions that do not yet have a macro

Requirements

What you’ll need
  • Clear, accurate written communication, especially on process-driven, checklist-style work
  • Comfortable with repetitive, high-volume work without losing accuracy
  • Prior experience with tools like Zendesk, Notion, or Slack is a plus, not a requirement
  • 0–2 years in any customer-facing or process-driven role (preferably in SaaS, but not required)
  • Curiosity to spend time in the product or help docs before applying
  • No creative or AI background required
  • Must be based in London or APAC
  • Must be able to manage high-volume ticket workloads; application asks about experience managing 80+ tickets per day