Runway

Business Development Rep

• Partner with the GTM Sales team to research and prioritize target accounts
• Identify and engage stakeholders across creative, marketing, production, and technology teams
• Develop outbound campaigns across email, phone, and other channels
• Craft personalized messaging for brand-driven and technical organizations
• Generate qualified pipeline and schedule meetings for Enterprise and Mid Market account executives
• Experiment with messaging, targeting, and sequencing to improve engagement and conversion
• Maintain notes and activity in CRM tools to support coordinated account strategy
• Share prospect feedback to inform positioning, product direction, and go-to-market strategy
• Manage and close select SMB or smaller expansion opportunities over time
• Help define best practices, contribute to playbooks, and influence the evolution of the BDR function

Business Development Representative

Customer Support

• Resolve high-volume tickets across account access, billing, and plan questions for Free, Standard, Pro, and Max users
• Use existing macros, playbooks, and AI support-layer suggestions to close tickets accurately and quickly
• Recognize tickets requiring product judgment or creative-tool troubleshooting and route them to Tier 2 Support or Enterprise
• Flag recurring questions that do not yet have a macro

Support Representative

• Resolve high-volume tickets across account access, billing, and plan questions for Free, Standard, Pro, and Max users
• Use existing macros, playbooks, and AI support layer suggestions to close tickets accurately and quickly
• Recognize when a ticket needs product judgment or creative-tool troubleshooting and route it to Tier 2 Support or Enterprise
• Flag recurring questions that do not have a macro yet
• Follow support playbooks precisely while identifying tickets that do not fit them
• Avoid forcing incorrect answers to meet volume targets and avoid unnecessary escalations
• Identify repeated questions that could become new macros

Product Designer

• Lead design projects, including new features and improvements to mobile and web platforms
• Produce, iterate, and prototype concepts for creative workflows
• Collaborate with engineering and product teams to suggest product and process improvements
• Contribute to visual and user experience consistency across products
• Partner with product, engineering, and research to influence Runway's design direction and future

Senior/Staff Product Designer

Customer Specialist

• Write, update, and maintain Help Center articles covering product features, billing, policies, and troubleshooting
• Coordinate with engineering and product to publish articles before feature launches
• Audit Help Center content for accuracy and discoverability using support-ticket trends and user feedback
• Create and maintain FAQs, quick-start guides, and troubleshooting flows
• Draft scripts for Runway Academy video tutorials, walkthroughs, and course modules
• Create supporting assets, prepare recording materials, and help publish and organize Academy content
• Build and maintain templates, prompt guides, and project starters across Runway tools
• Support office hours, webinars, and live Q&A production and publishing
• Keep Help Center and Academy content consistent and cross-referenced
• Track article engagement, search deflection, and CSAT; flag content gaps
• Work with legal to ensure usage policies and terms are accurately reflected in customer-facing content

Customer Education Specialist

Engineer

• Own detection and response end to end, including logging, alerting, triage, and recovery
• Write and tune detections as code across cloud environments, Kubernetes, identity systems, endpoints, and SaaS
• Measure detections by coverage and precision rather than alert volume
• Lead incident response from initial alert through containment and forensics
• Write post-incident reviews
• Build automation for triage enrichment, correlation, containment actions, and evidence collection
• Use LLM-based tooling where it withstands audit
• Monitor AI agents and developer tooling and develop telemetry and controls
• Partner with platform and research engineers to implement logging and response playbooks in new systems
• Run threat hunts and tabletop exercises and remediate findings
• Turn incident and detection metrics into evidence for SOC 2, ISO 27001, and enterprise customer security reviews
• Work with the GRC team
• Participate in a security incident on-call rotation
• Report to the head of security and partner with platform and research engineers

Detection & Response Engineer

Security Engineer

• Design and ship security controls across Kubernetes clusters, including admission policy, RBAC, workload identity, network policy and runtime hardening
• Harden the software supply chain from dependency intake through build and deployment
• Own cloud IAM and identity architecture, including least-privilege roles, short-lived credentials and workload federation
• Secure research infrastructure and training pipelines, including model weights and datasets
• Threat model new platform components and translate findings into actionable requirements
• Build guardrails for AI agents and developer tooling operating inside the infrastructure
• Write infrastructure as code and policy as code
• Support incident response for infrastructure-related incidents with rapid system analysis and containment guidance
• Collaborate with platform and engineering teams and ship production security controls

Infrastructure Security Engineer

SEO Marketing

• Own Runway's SEO and AEO strategy end to end
• Develop keyword cluster architecture, competitive SERP analysis, content-gap analysis, and search-intent-aligned content strategy
• Champion Runway's presence in AI-generated answers
• Build Runway's SEO content library, including briefs, landing pages, and articles
• Identify and scope high-opportunity content while preserving quality and brand voice
• Design and run experiments on content formats, internal linking, and page structure
• Own technical SEO health, including indexing, sitemaps, structured data, and schema markup
• Monitor the site and recommend site structure and information architecture changes
• Track keyword rankings, organic traffic, and AI citation trends
• Measure organic traffic conversion into product signups
• Collaborate with development, product, marketing, and design teams and manage freelancers

SEO/AEO Manager

Software Engineer

• Own the evaluation platform end to end, including tooling and systems to generate, annotate, review, and adapt evaluations at frontier scale
• Define CLIs, APIs, GUIs, and storage layers to make evaluation seamless, fast, sophisticated, and collaborative
• Work directly with research teams on video, image, audio, agents, and robotics to understand measurement needs and build generalized platform solutions
• Set company-wide standards for model evaluation, including reproducibility, metric definitions, reporting formats, and result trustworthiness
• Support adoption and integration of the platform across training, production model serving, and other research efforts
• Contribute to ML Platform tools and systems that help Runway train and serve frontier models

Member of Technical Staff – ML Platform

Systems Engineer

• Own the AI support agent, ticketing system and other Support tools end to end
• Manage authentication, response logic, routing, escalation paths and tone, with staging tests before live traffic
• Ship daily product changes that reduce ticket volume, including billing and refund improvements
• Build and maintain internal CX tooling such as scripts, jobs, dashboards and admin surfaces
• Run QA and evaluations using test suites, pass/fail rubrics, monitoring and alerts
• Own staged releases, regression testing, rollback criteria and production writeups
• Build and maintain CX reporting for volume, deflection, CSAT, reply and resolution time, escalation accuracy and agent spend
• Build guardrails and audit trails for refunds, account changes, money and PII
• Maintain structured knowledge-base content and ticketing-system handoffs
• Keep the CX roadmap and coverage model current
• Manage the day-to-day relationship with the AI platform vendor
• Collaborate with Product, Engineering, Customer Education, community, GTM and Analytics
• Report directly to the Head of Customer Experience

CX Systems Engineer

General

• Own Runway's offices, including their locations, construction, operating costs, and workplace experience
• Handle daily office operations including cleaning, repairs, food, supplies, access control, and health and safety
• Own workplace budgets and reporting, including rent, capital expenditure, and operating spend
• Run onsite programming such as all-hands, offsites, team events, screenings, and partner and press visits
• Determine space requirements and timing in each city with People and Finance based on hiring forecasts
• Take new offices from shortlist through signed lease with brokers, Legal, and Finance
• Manage design, construction, and furniture projects through move-in
• Coordinate with IT and Security on network, AV, and physical access for office openings
• Establish local vendors, services, and compliance in new markets
• Travel occasionally to other Runway offices for openings or large onsite events
• Define workplace standards and assess offices from employee and visitor perspectives

Business Development Representative

Support Representative

Support Representative

Senior/Staff Product Designer

Customer Education Specialist

Detection & Response Engineer

Infrastructure Security Engineer

SEO/AEO Manager

Member of Technical Staff – ML Platform

CX Systems Engineer

Global Workplace Lead