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R

Customer Success Manager

RUX Software

. Ensure customers achieve defined success outcomes .

Posted 10/2/2026full-timeRemote • Canada, United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in driving product adoption and usage growth while ensuring customer success through proactive risk management and value realization. Capable of conducting business reviews and developing success plans to identify expansion opportunities.

Highest-signal resume keywords
Customer Success ManagementSaaS ExperienceMicrosoft Dynamics 365 Business CentralRisk MitigationCommunication Skills

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Value RealizationForecastingBusiness ReviewsSuccess PlansChurn Risk Management
Soft Skills
CollaborationJudgmentAccountability
Industry Keywords
ERPCustomer IndustriesProduct AdoptionUsage GrowthExpansion Opportunities

Tech Stack

Tools & technologies
ERP

About the role

Key responsibilities & impact
  • Ensure customers achieve defined success outcomes
  • Drive product adoption and usage growth
  • Monitor health scores and risk indicators
  • Proactively identify gaps in value realization
  • Own renewal readiness and forecasting
  • Mitigate churn risks early
  • Conduct business reviews (QBRs / EBRs)
  • Develop documented success plans
  • Identify expansion opportunities across seats, modules, and usage
  • Partner with Sales on upsell execution
  • Position additional value use cases

Requirements

What you’ll need
  • Relevant experience and demonstrated capability appropriate to the scope and level of the role
  • Strong communication, collaboration, judgment, and accountability for results
  • Experience in SaaS, ERP, Microsoft Dynamics 365 Business Central, or RUX customer industries is beneficial where applicable

Benefits

Comp & perks
  • Remote work opportunity in Canada or the US
  • Equal opportunity workplace
  • Workplace where employees are treated with dignity and respect