RUX Software

Software Engineer

• Lead technical discovery and translate product requirements into supportable solution designs and implementation plans
• Own technical delivery of complex enhancements and major workstreams from estimation and solution design through release
• Develop and review complex AL, React Native, TypeScript, integration, and API changes
• Make and document technical design decisions across Business Central, integrations, APIs, React Native, TypeScript, iOS, and Android
• Break large technical efforts into deliverables, identify dependencies, and communicate risks
• Mentor developers through design guidance, pairing, code review, and constructive feedback
• Guide debugging, testing, performance analysis, secure coding, and maintainable implementation practices
• Ensure automated tests, technical documentation, deployment notes, and rollback considerations are completed
• Act as an escalation point for complex defects, production incidents, integration issues, and platform-specific problems
• Lead root-cause analysis and corrective actions for high-impact defects and production incidents
• Review architecture and code for consistency, reuse, scalability, platform compatibility, and long-term supportability
• Identify technical debt and propose practical remediation plans
• Partner with the Manager, Product Engineering and Product Owner on estimates, dependencies, technical risks, and delivery options
• Improve development standards, reusable components, CI/CD practices, release processes, and team documentation
• Own mobile architecture and release readiness, including build, signing, testing, store submission, rollout, and updates for Apple App Store and Google Play
• Provide functional and technical guidance for Business Central sales, purchasing, project, service, and related RUX workflows
• Assist with technical planning, estimation, hiring input, onboarding, and engineering skills development
• Communicate technical tradeoffs and recommendations to technical and nontechnical stakeholders

Senior Developer

Product Manager

• Shape domain direction using market signals, customer insight, and competitor analysis
• Propose strategic bets, positioning updates, and roadmap sequencing changes tied to business outcomes
• Own backlog health by prioritizing and preparing sprint-ready work with clear scope, acceptance criteria, dependencies, and sequencing
• Align Product, Engineering, Support, Sales, and Implementation on priorities, timing, tradeoffs, customer commitments, release impact, and messaging
• Engage users and customers, including dispatchers, technicians, and service managers, to validate problems and test assumptions
• Partner with Engineering to evaluate solution options and make tradeoff decisions across customer value, effort, risk, scalability, and time to value
• Lead or coordinate triage for priority customer and product issues and follow up on prevention actions
• Support UAT, regression validation, and release-impact reviews
• Monitor Microsoft Dynamics 365 Business Central and related platform releases for compatibility risks and product opportunities
• Approve completed work against acceptance criteria and intended customer outcomes before release
• Review customer-facing documentation, internal support notes, release communications, and enablement materials
• Monitor adoption and service KPIs and use findings to adjust roadmap, backlog, discovery, and enablement decisions

Product Owner

• Lead technical discovery and translate product requirements into supportable solution designs and implementation plans
• Own technical delivery of complex enhancements and major workstreams from estimation and solution design through release
• Make and document technical design decisions across Business Central, integrations, APIs, React Native, TypeScript, iOS, and Android
• Develop and review complex AL, React Native, TypeScript, integration, and API changes
• Break large technical efforts into deliverables, identify dependencies, and communicate risks before sprint commitment
• Mentor Associate Developers and Developers through design guidance, pairing, code review, and constructive feedback
• Guide debugging, testing, performance analysis, secure coding, and maintainable implementation practices
• Ensure automated tests, technical documentation, deployment notes, and rollback considerations are completed
• Lead technical response for high-impact defects and production incidents, including root-cause analysis and corrective actions
• Review architecture and code for consistency, reuse, scalability, platform compatibility, and long-term supportability
• Improve development standards, reusable components, CI/CD practices, release processes, and team documentation
• Own mobile architecture and release readiness, including build, signing, testing, store submission, rollout, and updates for Apple App Store and Google Play
• Partner with engineering and product leaders on estimates, dependencies, technical risks, and delivery options
• Assist with technical planning, estimation, hiring input, onboarding, and engineering skills development
• Communicate technical tradeoffs and recommendations to technical and nontechnical stakeholders

• Complete clearly defined sprint work with support from a Developer or Senior Developer
• Write code for assigned tasks that meets documented acceptance criteria and team standards
• Test changes and add appropriate unit tests with guidance
• Document changes clearly for team members
• Request code reviews, respond to feedback, and apply lessons to future work
• Use source control, branching, and work-item practices consistently
• Track time and maintain accurate updates in work items
• Maintain a functional local development environment
• Build working knowledge of Business Central, AL, React Native, TypeScript, and RUX products
• Use approved AI development tools responsibly
• Raise questions, blockers, risks, and unclear requirements early
• Complete small, well-defined enhancements, bug fixes, and technical tasks with regular guidance
• Participate in sprint planning, daily coordination, refinement, reviews, and retrospectives
• Validate assigned changes against acceptance criteria before code review
• Work with the team to clarify expected behavior and resolve defects
• For mobile assignments, support UI changes, API integrations, device testing, and platform-specific fixes
• Assist with mobile build, signing, testing, and store-submission activities
• Build toward independent ownership of recurring features and deliverables expected at the Developer level

Associate Developer

• Shape domain direction using market signals, customer insight, and competitor analysis
• Propose strategic bets, positioning updates, and roadmap sequencing changes tied to business outcomes
• Own backlog health by prioritizing and preparing sprint-ready work with clear scope, acceptance criteria, dependencies, and sequencing
• Align Product, Engineering, Support, Sales, and Implementation on priorities, timing, tradeoffs, customer commitments, and messaging
• Engage users and customers, including dispatchers, technicians, and service managers, to validate problems and test assumptions
• Partner with Engineering to evaluate solution options and make tradeoff decisions across customer value, effort, risk, scalability, and time to value
• Lead or coordinate priority customer and product issue triage, stakeholder communication, and prevention actions
• Support UAT, regression validation, and release-impact checks
• Monitor Microsoft Dynamics 365 Business Central platform releases for compatibility risks and product opportunities
• Review customer-facing documentation, internal support notes, release communications, and enablement materials
• Monitor adoption and service-performance KPIs and use outcome trends to adjust roadmap and backlog decisions
• Approve completed work against acceptance criteria and intended customer outcomes before release

Customer Success Manager

• Ensure customers achieve defined success outcomes
• Drive product adoption and usage growth
• Monitor health scores and risk indicators
• Proactively identify gaps in value realization
• Own renewal readiness and forecasting
• Mitigate churn risks early
• Conduct business reviews (QBRs / EBRs)
• Develop documented success plans
• Identify expansion opportunities across seats, modules, and usage
• Partner with Sales on upsell execution
• Position additional value use cases

• Complete clearly defined sprint work with support from a Developer or Senior Developer
• Write code for assigned tasks meeting documented acceptance criteria and team standards
• Test changes and add appropriate unit tests with guidance
• Document changes clearly for team members
• Request code reviews, respond to feedback, and apply lessons to future work
• Use source control, branching, and work-item practices consistently
• Track time and maintain accurate updates in work items
• Maintain a functional local development environment
• Build working knowledge of Business Central, AL, React Native, TypeScript, and RUX products
• Use approved AI development tools responsibly
• Raise questions, blockers, risks, and unclear requirements early
• Complete enhancements, bug fixes, and technical tasks with regular guidance
• Participate in sprint planning, daily coordination, refinement, reviews, and retrospectives
• Validate assigned changes against acceptance criteria before code review
• Work with the team to clarify expected behavior and resolve defects
• For mobile assignments, support UI changes, API integrations, device testing, and platform-specific fixes
• Assist with mobile build, signing, testing, and store-submission activities
• Build toward independent ownership of recurring features and deliverables expected at the Developer level
• Support mobile releases for Apple App Store and Google Play