Associate Director, Client Operations

RVO Health

. Act as the client's internal advocate and build cross-functional partnerships to ensure satisfaction, retention, and delivery excellence .

Posted 9/24/2026full-timeUnited StatesSenior💰 $86,250 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client and account management, with a focus on building executive-level relationships and leading strategic account planning. Proven ability to manage teams, drive client satisfaction, and deliver on revenue targets while navigating complex client issues.

Highest-signal resume keywords

Client ManagementExecutive-Level Relationship BuildingTeam LeadershipStrategic Account PlanningProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementContract NegotiationBudget ManagementKPI MonitoringRFP Response Leadership

Soft Skills

Problem-SolvingOrganizational SkillsCommunication SkillsMulti-TaskingCoaching

Tools & Technologies

JiraSFHCAsanaMonday.com

Industry Keywords

Public HealthHealth CareClient SatisfactionRetention StrategyStakeholder Engagement

About the role

Key responsibilities & impact

Act as the client's internal advocate and build cross-functional partnerships to ensure satisfaction, retention, and delivery excellence
Serve as the senior relationship owner and primary escalation point for the largest State Quitline account
Build trusted, executive-level relationships with state stakeholders
Provide strategic consultative guidance on service delivery, program design, and Quitline enhancements
Lead strategic account planning, including retention strategy, expansion opportunities, and roadmap alignment
Own revenue targets for the flagship account and associated solutions
Lead contract renewal, amendment, and scope-of-work negotiations
Lead, coach, and develop Client Manager direct reports through goal-setting, 1:1s, performance reviews, and career planning
Set team priorities and manage workloads, account assignments, and deadlines
Resolve complex client issues and model best practices in consultation, problem-solving, and relationship management
Monitor KPIs and client status across the team's book of business
Support hiring, onboarding, and skill-building for the Client Services team
Represent Client Services in cross-departmental and leadership discussions
Engage product, engineering, billing, evaluation, and reporting teams to drive issues to resolution
Contribute to procurement response processes
Create and champion strategic plans targeting priority populations
Present business reviews, performance results, and strategic recommendations to executives and client leadership
Travel periodically for onsite client visits, team building, and educational conferences

Requirements

What you’ll need

7+ years of experience in client or account management, including experience managing large, complex, or strategically significant accounts
2+ years of experience directly managing, mentoring, or leading others (direct people management experience strongly preferred)
Demonstrated ability to build and maintain executive-level relationships with external clients and internal stakeholders
Strong organizational and multi-tasking skills
Excellent written and verbal communication skills, including experience presenting to senior stakeholders
Strong problem-solving skills
Proven ability to prioritize competing projects and tasks to meet established deadlines
Must live within the region of the key State Client to accommodate client meetings and travel needs
Background in public health or a health care–related field preferred
Prior experience in a formal people-management or team-lead role preferred
Experience with project management software/platforms (e.g., Jira, SFHC, Asana, Monday.com) preferred
Experience with contract monitoring, amendments, scope-of-work review, and budget management preferred
Experience contributing to or leading RFP responses preferred
No visa sponsorship is provided for this role

Benefits

Comp & perks

Health Insurance Coverage (medical, dental, and vision)
Life Insurance
Short and Long-Term Disability Insurance
Flexible Spending Accounts
Paid Time Off
Holiday Pay
401(k) with match
Employee Assistance Program
Paid Parental Bonding Benefit Program
Pharmacy Benefits
Income Protection Plans
Pet Services Plans
Mental Health Support
Wellness Coaching
HSA- Health Savings Account
Commuter Benefits
Gym & Fitness Center Discount Program