RVO Health

Operations

• Act as the client's internal advocate and build cross-functional partnerships to ensure satisfaction, retention, and delivery excellence
• Serve as the senior relationship owner and primary escalation point for the largest State Quitline account
• Build trusted, executive-level relationships with state stakeholders
• Provide strategic consultative guidance on service delivery, program design, and Quitline enhancements
• Lead strategic account planning, including retention strategy, expansion opportunities, and roadmap alignment
• Own revenue targets for the flagship account and associated solutions
• Lead contract renewal, amendment, and scope-of-work negotiations
• Lead, coach, and develop Client Manager direct reports through goal-setting, 1:1s, performance reviews, and career planning
• Set team priorities and manage workloads, account assignments, and deadlines
• Resolve complex client issues and model best practices in consultation, problem-solving, and relationship management
• Monitor KPIs and client status across the team's book of business
• Support hiring, onboarding, and skill-building for the Client Services team
• Represent Client Services in cross-departmental and leadership discussions
• Engage product, engineering, billing, evaluation, and reporting teams to drive issues to resolution
• Contribute to procurement response processes
• Create and champion strategic plans targeting priority populations
• Present business reviews, performance results, and strategic recommendations to executives and client leadership
• Travel periodically for onsite client visits, team building, and educational conferences

Associate Director, Client Operations

Dietitian

• Support health and wellness initiatives for employees enrolled in the Medical Weight Loss program
• Meet with participants virtually to provide lifestyle and behavior modification education
• Help employees develop personalized plans for healthy habits, chronic condition management, treatment, and weight loss
• Collaborate with the greater medical team
• Provide coaching on stress management, exercise planning, and a broad range of health topics and conditions
• Host and execute virtual events and activities that encourage healthy living
• Work with the MWL operations team to promote program-supporting events
• Help define new health and wellness processes and support change initiatives
• Serve as an employee advocate by providing personalized care-location information, provider and specialist recommendations, evidence-based treatment options, and UHG/community well-being resources
• Conduct outreach to community primary and specialty groups
• Provide virtual nutrition management, fitness planning, well-being guidance, and coaching
• Lead virtual group Medical Weight Loss support and educational classes
• Model health and wellness, establish rapport and trust with employees, and participate in Stride champ meetings

Associate Director, Client Operations

Registered Dietitian