Director, Account Management – Pharmacy Benefit Management

RxBenefits, Inc.

. Lead a Manager of Account Management and a team of Strategic Account Executives through planning, direction, talent acquisition, and relationship development .

Posted 9/19/2026full-timeRemote • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong leadership in Account Management, focusing on talent development, client satisfaction, and strategic planning. Proven ability to enhance service delivery models and achieve key performance indicators in a dynamic healthcare environment.

Highest-signal resume keywords

Leadership ExperienceAccount Relationship StrategyProject Management SkillsClient Satisfaction ImprovementKPI Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementStrategic PlanningPerformance ManagementMarket AnalysisPolicy DevelopmentService Delivery OptimizationTalent AcquisitionOperational EfficiencyClient Marketing ProgramsBusiness Requirements Evaluation

Soft Skills

Excellent Communication SkillsInterpersonal SkillsMotivationHigh EnergyAdaptability

Certifications & Qualifications

Bachelor’s DegreeMaster’s Degree Preferred

Industry Keywords

PBMHealthcare IndustryEmployer Benefit ConsultantClient RetentionCustomer-Facing Leadership

About the role

Key responsibilities & impact

Lead a Manager of Account Management and a team of Strategic Account Executives through planning, direction, talent acquisition, and relationship development
Improve account retention rates and achieve key performance indicator standards
Evaluate market changes to identify opportunities to improve the Account Management service delivery model
Develop and manage talent, including defining skills and performance criteria and managing staff against those standards
Create career-building development plans with the Vice President of Account Management and HR
Coach and mentor Strategic Account Executives and the Manager of Account Management
Assist the Vice President of Account Management with annual strategic planning and execution
Develop strategies to increase client satisfaction, preserve loyalty, and maintain market share
Build and maintain Employer Benefit Consultant relationships through proactive outreach and quarterly meetings
Partner with Business Development on EBC relationships, expectation sessions, and finalist meetings
Establish departmental service-delivery goals measured through KPIs and manage team performance against them
Conduct meetings with account teams and EBC firms regarding BOB utilization, market updates, obstacles, and dynamics
Review development opportunities, at-risk clients, and new business with Strategic Account Executives
Lead the Team Account Retention Planning process focused on saving at-risk clients
Ensure Account Management standards, methods, processes, and procedures are followed
Deliver client marketing and messaging programs aligned with revenue objectives, budgets, ROI, and client-service satisfaction
Create and revise policies and procedures based on root-cause analysis
Direct Account Management Managers and coach them on escalated issues
Identify and implement strategic initiatives and help plan significant initiative rollouts
Participate in new product/service development teams to optimize launches and revenue-driving processes
Identify operational efficiency opportunities and provide business requirements for impact evaluation
Assist with marketing programs such as surveys and webinars and participate in internal marketing and communications events
Perform other assigned duties

Requirements

What you’ll need

Bachelor’s Degree required
Minimum of 6 years of demonstrated proven progressive leadership experience in the PBM or healthcare related service industry
Customer-facing leadership and account relationship strategy experience
Ability to interface well at all levels within a large organization and client base
Project management, planning, and organizational skills
Excellent verbal and written communication skills
Excellent organization, motivation, leadership, and interpersonal skills
High energy, with a strong “can do” attitude
Thrives in a dynamic, fast-paced environment with many simultaneous projects
Master’s Degree preferred
Minimum of 10 years of work experience preferred

Benefits

Comp & perks

Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1995 🏥 Healthcare 💼 Consulting ⚕️ Healthcare Insurance 💰 Private Equity Round on 2020-12 Healthcare
Consulting
Healthcare Insurance RxBenefits, Inc. is a company that specializes in providing innovative pharmacy benefits solutions to employers and their employees. They focus on optimizing the management of prescription drug plans to reduce costs and improve health outcomes. Through advanced analytics and personalized member support, RxBenefits aims to transform the pharmacy benefits experience for their clients.