RxBenefits, Inc.

Events

• Support Events Managers with day-to-day logistics for internal and advisor-facing events
• Prepare materials, name badges, signage, and ship and inventory event supplies
• Maintain the master events calendar and track deadlines, action items, and vendor deliverables
• Assist with event budget tracking, vendor quotes, invoice processing, and expense reconciliation
• Provide on-site event support, including registration desk staffing, attendee assistance, and logistics troubleshooting
• Research venue options, availability, and pricing and present recommendations
• Conduct initial outreach to catering, AV, printing, swag, and transportation vendors
• Maintain an organized library of vendor contacts, contracts, and past event details
• Coordinate logistics for Town Halls, team offsites, and employee engagement activities
• Coordinate catering, room/AV setup, scheduling, and materials for internal meetings and events
• Partner with Marketing to ensure event collateral, signage, and digital assets are on-brand
• Support Demand Generation with event registration pages, invitation emails, and attendee tracking
• Order and maintain inventory of branded event swag and giveaways
• Manage registration lists, RSVPs, and badge/name tag production
• Support pre-event attendee communications and post-event follow-up materials

Events Coordinator

Account Executive

• Lead a Manager of Account Management and a team of Strategic Account Executives through planning, direction, talent acquisition, and relationship development
• Improve account retention rates and achieve key performance indicator standards
• Evaluate market changes to identify opportunities to improve the Account Management service delivery model
• Develop and manage talent, including defining skills and performance criteria and managing staff against those standards
• Create career-building development plans with the Vice President of Account Management and HR
• Coach and mentor Strategic Account Executives and the Manager of Account Management
• Assist the Vice President of Account Management with annual strategic planning and execution
• Develop strategies to increase client satisfaction, preserve loyalty, and maintain market share
• Build and maintain Employer Benefit Consultant relationships through proactive outreach and quarterly meetings
• Partner with Business Development on EBC relationships, expectation sessions, and finalist meetings
• Establish departmental service-delivery goals measured through KPIs and manage team performance against them
• Conduct meetings with account teams and EBC firms regarding BOB utilization, market updates, obstacles, and dynamics
• Review development opportunities, at-risk clients, and new business with Strategic Account Executives
• Lead the Team Account Retention Planning process focused on saving at-risk clients
• Ensure Account Management standards, methods, processes, and procedures are followed
• Deliver client marketing and messaging programs aligned with revenue objectives, budgets, ROI, and client-service satisfaction
• Create and revise policies and procedures based on root-cause analysis
• Direct Account Management Managers and coach them on escalated issues
• Identify and implement strategic initiatives and help plan significant initiative rollouts
• Participate in new product/service development teams to optimize launches and revenue-driving processes
• Identify operational efficiency opportunities and provide business requirements for impact evaluation
• Assist with marketing programs such as surveys and webinars and participate in internal marketing and communications events
• Perform other assigned duties

Events Coordinator

Director, Account Management – Pharmacy Benefit Management