Analyst, Claims – Last Mile

RXO, Inc.

. Manage incidents and claims on behalf of all business entities, working with customers, operations, carriers, and insurance companies .

Posted 11/9/2026full-timeRemote • Florida • United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing incidents and claims, with a strong focus on risk assessment, customer service, and effective communication with stakeholders. Proficient in analyzing claims processes and providing recommendations for damage prevention and risk avoidance.

Highest-signal resume keywords

Incident ManagementClaims AnalysisRisk AssessmentCustomer ServiceCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims ExaminationRisk ReductionContract InterpretationMultimodal Transportation KnowledgeCommon Law Liability KnowledgeCFR KnowledgeRules and Tariffs KnowledgeNational Motor Freight Classification KnowledgeClaims Process KnowledgeMicrosoft Word and Excel Proficiency

Soft Skills

Exceptional Customer Service SkillsExcellent Written Communication SkillsExcellent Verbal Communication SkillsTelephone Communication Skills

Industry Keywords

Cargo ClaimsLiabilityRisk ManagementTransportation ContractsClaims Correspondence

About the role

Key responsibilities & impact

Manage incidents and claims on behalf of all business entities, working with customers, operations, carriers, and insurance companies
Complete investigations and resolve claims
Assess and identify potential risks that may impact RXO’s reputation, safety, security, and financial performance
Investigate and analyze incidents and claims for loss, damage, and delay to determine company liability while protecting company and customer interests
Understand and interpret contractual terms and conditions
Advise operations management, carriers, and customers regarding disposition of incidents and claims
Compose professional claims correspondence and, as necessary, liaise with legal to prepare legal notices
Manage incident and claims inventory to meet individual, team, and company goals; process claims according to company policies and procedures
Investigate, review, and document significant events; escalate to appropriate leadership, insurance companies, and compliance
Identify and document potential financial impact to RXO
Hold loss prevention meetings to provide operations guidance on future risk avoidance measures
Provide damage prevention recommendations to operations and customers

Requirements

What you’ll need

Bachelor’s degree or equivalent related work or military experience
1 year of experience as a cargo claims examiner, analyst, or in a similar capacity working with liability and risk
Exceptional customer service skills
Ability to communicate with executive management regarding the decision-making process of incidents and claims
Excellent written, verbal, and telephone communication skills
Proficient in Microsoft programs, specifically Word and Excel
Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system
Knowledge of risk reduction and claims process
Knowledge of multimodal modes of transportation

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days