RXO, Inc.

Bilingual

• Support customers regarding KPIs, including teaching dealership personnel to use the Retail Inventory Management website, reviewing policies and procedures, answering questions, and following up after training
• Meet workload criteria and metrics, including 175 emails per month and a minimum of two dealer trainings per month
• Make outbound calls regarding excess orders and new parts manager lists
• Answer incoming dealer calls
• Review adds protection requests
• Update job process documents and email stationery
• Work on hold orders one day per week, including late orders at 6:45 pm EST on Thursdays
• Collaborate with customers and escalate issues through appropriate channels, including helpdesk tickets
• Collaborate with GM representatives and GM Lead RIM analysts
• Learn and use RIM Legacy, RIM 3.0, DAAC, PWB+, Mainframe, and IP/digital phone systems to review orders, backorders, returns, and supersessions
• Record upfront messages as needed
• Work emails
• Collaborate with team members via Slack and Teams meetings
• Work autonomously and remain self-motivated

Parts Specialist, Bilingual French

General

• Analyze, process, and monitor customs entries for compliance with applicable laws and regulations
• Coordinate and communicate with internal and external partners to support smooth import/export operations
• Advise clients on customs requirements, OGD requirements, tariff classifications, CARM client portal, duty drawback, and other trade programs
• Serve as a trusted advisor and point of contact for complex customs matters
• Collaborate with internal departments on account setup, accounts payable and receivable, IT requests, and related operational tasks
• Monitor customs laws, regulations, and the global trade landscape
• Develop and update operational procedures for consistent and efficient service delivery
• Guide junior staff and foster an inclusive, respectful team culture

Senior Specialist, Customs

Operations

• Mentor and lead a team of inside salespeople, providing industry expertise, guidance, and support
• Interview and train new employees, conduct employee reviews, and establish detailed performance goals
• Act as a liaison between Sales and Operations
• Work cross-functionally to review pricing, market penetration, and service KPIs
• Drive revenue and margin growth across multiple verticals and modes
• Develop and maintain best business practices
• Develop sales pipelines and strategies
• Review sales activity KPIs, including revenue, margin, load count, call logs, and CRM adherence
• Review customer metrics in real time
• Assist with submitting timely customer bid packages and RFPs

Senior Manager, LTL Sales and Operations

Analyst

• Serve as a subject matter expert for import customs regulations and compliance programs
• Support Customs Brokerage operations by monitoring compliance and providing regulatory guidance
• Conduct training and identify opportunities to reduce risk
• Ensure adherence to U.S. Customs and Border Protection requirements
• Manage customs documentation for foreign merchandise to ensure accuracy and completeness
• Oversee timely completion of monetary transactions associated with imports
• Prepare post-entry customs documentation to resolve errors and omissions
• Ensure entry declarations are submitted timely with appropriate documentation
• Ensure compliance with government import laws and regulations through audits, training, and regular communication
• Participate in resolving customs disputes with Importers of Record
• Help drive operational excellence across the Customs Brokerage organization

Senior Analyst, Customs

• Ensure compliance with specified contract metrics
• Maintain high standards for all operational activities
• Hire, train, develop and appraise staff effectively; develop a contractor base team
• Direct and guide front line management staff
• Manage contract drivers operating up to 7 days per week in multiple regional locations
• Build relationships with customers to ensure continuous operating improvements
• Oversee P&L
• Work with national sales team to facilitate new avenues of growth
• Provide support to home delivery services for multiple clients and field operations
• Maintain positive and ongoing relationships with external customers, location managers and operators
• Generate positive customer satisfaction

Senior Manager, Last Mile Operations

Human Resources

• Administer HR policies and programs for assigned sites
• Train and communicate with employees
• Balance administrative tasks and strategic initiatives
• Develop collaborative working relationships with business partners and field leaders
• Work closely with sites and the HR team to ensure an open-door climate and excellent customer service
• Manage employee relations matters and conduct workplace investigations, including conflict resolution, policy interpretation, fact-finding, documentation, and corrective-action recommendations
• Execute HR policies and strategic initiatives within the supported line of business
• Assist managers and employees with day-to-day HR activities and compliance
• Inform senior management and operations of internal and external HR developments
• Develop and implement engagement, HR policy, procedure, or information programs
• Compile reports for upper management
• Ensure the HR office complies with corporate policies and directives

HR Business Partner

• Oversee daily operations of contract carriers, including contractor schedules, route monitoring, reports, and relationships with contract carriers and helpers
• Develop and mentor staff to reach goals
• Train staff on company policies and procedures
• Interview, hire, discipline, and resolve issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees, plan and assign work, direct work, appraise performance, reward and discipline employees, and address complaints and problems
• Use route planning software to build efficient delivery routes
• Manage dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas and restructure routes to improve operational efficiencies
• Train and develop contract carriers and dispatchers to meet and exceed customer expectations
• Ensure work is completed accurately and within established time frames
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

Manager, Last Mile Operations

• Lead daily last mile operations, ensuring safe, efficient, and customer-focused service delivery
• Oversee route execution, service provider performance, and resolution of delivery issues, claims, and customer escalations
• Manage service provider settlements, payables, deductions, and controllable expenses to support financial performance
• Drive customer satisfaction through strong VOC results, claims management, and continuous process improvement
• Lead, coach, and develop employees while managing staffing, scheduling, and performance
• Ensure compliance with all safety standards, operational procedures, and company policies
• Monitor key performance metrics and implement action plans to improve service, productivity, quality, and profitability
• Communicate operational results, risks, and opportunities to leadership and support strategic market initiatives

Supervisor, Last Mile Operations

• Oversee daily operations of contract carriers, including contractor schedules, route monitoring, reports, and carrier/helper relationships
• Develop and mentor staff and train them on company policies and procedures
• Conduct interviewing, hiring, disciplining, and issue resolution
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees, including planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and resolving complaints
• Use route-planning software to build efficient delivery routes
• Manage dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas and restructure routes to improve operational efficiency
• Train and develop contract carriers and dispatchers to meet or exceed customer expectations
• Ensure work is completed accurately within established timeframes
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

Operations Manager – Last Mile

Logistics Specialist

• Maintain customer profile information and enter loads from customer tenders
• Update account managers on problem loads and actions taken
• Update receivers and customers on load status
• Monitor daily pick-ups and deliveries and verify on-time, undamaged arrival
• Take check calls from drivers and ensure loads deliver on time
• Validate load data before marking loads delivered for accounting purposes
• Investigate product overages, shortages, and damages and complete documentation
• Schedule and reschedule delivery appointments
• Accept or decline loads based on account manager direction
• Provide detailed directions and instructions to properly route drivers