Lead Account Manager

RXO, Inc.

. Coordinate with site leadership to provide support for all home delivery services .

Posted 10/26/2026full-timeRemote • Pennsylvania • United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in logistics coordination, inventory control, and route optimization while fostering strong relationships with contract carriers. Proficient in utilizing software tools for efficient delivery management and ensuring customer satisfaction.

Highest-signal resume keywords

Logistics ExperienceInventory ControlRoute Planning SoftwareMicrosoft Office SuiteCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Logistics ExperienceInventory ControlMerchandise ReconciliationRoute Planning SoftwareDelivery Management

Soft Skills

Communication SkillsTime ManagementRelationship Building

Tools & Technologies

Microsoft ExcelMicrosoft WordMicrosoft PowerPointMicrosoft Outlook

Industry Keywords

Home Delivery ServicesOperational EfficienciesContract CarriersVoice of Customer (VOC)Dispatch Management

About the role

Key responsibilities & impact

Coordinate with site leadership to provide support for all home delivery services
Assist with monitoring successful completion of home deliveries by contract carriers, including tracking and analysis of on-schedule deliveries and voice of customer (VOC) reports
Cultivate positive working relationships with contract carriers and helpers
Use route planning software to build efficient delivery routes
Handle dispatch of contract carriers and resolve issues throughout the day
Assist the Operations Manager in identifying inventory, delivery, and customer satisfaction issues
Restructure routes to improve operational efficiencies
Manage and develop contract carrier expectations for home delivery
Make appointments for pickup and delivery
Coach and develop dispatch and warehouse personnel
Travel to multiple sites and/or stores to ensure client expectations are met and resolve routing, delivery, and inventory issues

Requirements

What you’ll need

4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience
Bachelor's degree or equivalent related work or military experience
Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications
Bachelor’s degree in Logistics or Supply Chain Management, or equivalent related work or military experience
4-7 years of logistics experience
2 years of inventory control and merchandise reconciliation experience
Solid research, communication and time management skills
Travel to multiple sites and/or stores is required
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test

Benefits

Comp & perks

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days